I am a senior Digital Business Executive who has transformed the culture and performance of teams across both sales, service, operations and strategy. Digital leaders need to champion a culture of agility and have a passion for turning customers into advocates, this is something I have proven by transforming the NAB Digital team along with the many Technology teams I have lead. I have a track record for building teams and capabilities that organisations need to remain competitive in the digital world. I am energised by value adding change and get a buzz out of turning smart creativity into value
TODD Copeland has declared a war on acronyms. And garbled banking industry jargon.
While National Australia Bank has spent billions of dollars on technology, the executive charged with rolling out the group’s new-look website believes the key to its success is whether it can talk to customers the same way they chat with family and friends.
