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Timothy Birch

10+ Years IT Help Desk and Support

Home Experiences Education Skills Interests
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Professional Status
Employed
Open to opportunities
About Me
Goal oriented and driven. I strive to be able to accomplish any task put in front of me. I work great with a team and have the leadership skills to head projects. I have the initiative and discipline to finish tasks without counting on others, if needed. Working in the technology field fits me very well as I love the fast paced and ever changing environment.
Resume created on DoYouBuzz
Skills

Network Troubleshooting

  • Knows where to find solutions to problems
  • Quick learner when it comes to new software
  • DNS troubleshooting
  • Port forwarding
  • CPE setup, routing, analyzing
  • Ticket processing
  • Network setup
  • Ability to work with several operating systems, including Windows, Mac OSX and Linux
  • Experienced with Microsoft Office (Word, Powerpoint, Excel, Access, Outlook)

Communication

  • Emails are concise and detailed
  • Listens attentively to all details
  • Openly expresses ideas
  • Resolves differences and negotiates issues
  • Can lead group discussions
  • Provides feedback
  • Persuades others
  • Gathers appropriate information
  • Confidently speaks in public

Organizational Skills

  • Very clean and well organized
  • Handles the details
  • Manages tasks
  • Meets deadlines
  • Punctual
  • Sets goals
  • Easily multi-tasks

Research and Planning

  • Can forecast and predict
  • Creates ideas
  • Identifies problems early
  • Gathers information from number of sources
  • Efficient problem solver
  • Communicates needs clearly
  • Develops effective stratagies
  • Quickly assesses situations

Interpersonal

  • Works well with others
  • Supportive
  • Motivational
  • Shares credit
  • Cooperates
  • Delegates effectively
  • Sensitive
  • Understands others
  • Self-confident
  • Accepts Responsibility

Management Skills

  • Can lead groups
  • Can teach, train, and instruct
  • Counsels and coaches
  • Can defuse conflicts quickly
  • Delegates responsibility
  • Make decisions
  • Direct others
  • Takes charge
  • Follows and enforces policy
Interests

Volunteer Work

  • I help run and operate Spirit Peaks Raceway since 2018
  • Litter pickup
  • Teach computer skills to elderly
  • Packaging food and supplies for homeless and those in need

Sports

  • Motor Sports
  • Soccer
  • American Football
  • Basketball
  • Golf

Travel

  • Backpacking
  • Sight-seeing

Outdoors

  • Running
  • Hiking
  • Fishing
Experiences
  • Deploy computers
  • Setup peripherals
  • Cable management
  • Troubleshoot technical issues
  • Troubleshoot network issues
  • Update drivers and firmware
  • Work with end users on how they want their devices setup
  • Recon and take inventory department to department
  • Enter data into apps and excel spreadsheets for inventory
  • Watch for tickets to come into database that needs attention
  • Communicate with team members and disperse tickets
  • Complete ticket resolution data entry
  • Collect data from end users having issues and enter ticket
  • Sort and put away rolls of paper weighing 1,000 lbs to 5,000 lbs using a modified forklift at over 200 rolls an hour.
  • Open, close, and transfer bays of paper.
  • Load trailers with paper using specific patterns and layouts depending on size of rolls and types of trailers.
  • Scan, transfer, and build loads of copy paper for weekly pickups.
  • Find stock rolls that can be added to a bay to finish it.
  • Use computer tracking software to verify what grades of paper will be running and verify location has room for quantity.
  • Provided network analyzing for broadband providers for North America regions for CPE product integration.
  • Resolve support issues for Support and Sales Engineer staff (pre and post sales).
  • Support Engineer for Quality Assurance, Engineering/Development, and Operations.
  • Work with a variety of service provider level technologies including, Broadcom, IXIA, Veriwave, Calix, Occam, Adtran, Cisco, Dell, Centos, Ubuntu, and Windows server.
  • Work with internal QA & Firmware Engineering teams to resolve customer issues that have not been solved through problem replication or known solutions. Verify the issue, document the steps to reproduce, validate the fix and typically apply the patch / upgrade or change to the production environment.
  • Monitor and track network hardware and firmware failures and other irregularities as reported by the customer through the issue tracking system.
  • Track all SmartRG products for failure trends and provide feedback to engineering for product enhancements / amendments.
  • Help manage and progress all issues recorded in SmartRG issue management system.
  • Developed and maintained customer support labs and network environments used to replicate and troubleshoot customer issues, in local and remote offices.
  • Create Knowledge Base articles, Troubleshooting documents and Process Flow diagrams.
  • Daily review and update of the issue management system.
  • Support a wide array of broadband technologies.
  • Support and develop automation programs.
  • Support and provide process analysis on linux based manufacturing systems at distributors.
  • Telecommunications company providing internet service in the Oregon and Nevada areas.
  • Responsible for support for ISP customers at Tier I, and II support.
  • Onsite consulting for local business customers: wired and wireless networking issues.
  • Wired and Wireless Networking, DSL and Dial up support.
  • Document and solve daily trouble tickets for customers.
  • Resolve speed issues
  • Troubleshoot internet connectivity issues
  • Setup SmartRG CPEs for DSL and Fiber connections
  • Refurbish customer's used SmartRG units for redeployment
  • Troubleshoot Email POP3 issues
  • Setup Email on a variety of devices and clients
  • Troubleshoot PC issues
  • Repair PC hardware
  • Motorola PMP (320 and 430) Wimax setup and configuration for fixed Wireless Broadband solutions
  • Use mapping software to route deliveries
  • Organize deliveries to be loaded in the most optimal way
  • Move delivery trucks to the correct bays to be loaded
  • Call customers to verify delivery times are acceptable
  • Make sure all special times and special orders are taken care of
  • Take payments using a credit card machine
  • Work with customer complaints
  • Process orders for same day pick up
  • Train new employees on the manufacturing equipment
  • Managed day-to-day operations of 25-40 employees.
  • Schedule employee duties daily
  • Make sure there is coverage for all breaks
  • Make adjustments on the machines for new part numbers
  • Quality control hourly
  • Receive parts from other departments
  • Take finished products to shipping
  • Operate fork lift regularly
  • Adjust machines that are not working properly
  • Communicate with training specialist from other shifts
Education

Diploma

Colton High School

September 1999 to June 2003
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Resume created on DoYouBuzz