Timothy Birch
10+ Years IT Help Desk and Support
Professional Status
Employed
Open to opportunities
About Me
Goal oriented and driven. I strive to be able to accomplish any task put in front of me. I work great with a team and have the leadership skills to head projects. I have the initiative and discipline to finish tasks without counting on others, if needed. Working in the technology field fits me very well as I love the fast paced and ever changing environment.
- Knows where to find solutions to problems
- Quick learner when it comes to new software
- DNS troubleshooting
- Port forwarding
- CPE setup, routing, analyzing
- Ticket processing
- Network setup
- Ability to work with several operating systems, including Windows, Mac OSX and Linux
- Experienced with Microsoft Office (Word, Powerpoint, Excel, Access, Outlook)
- Emails are concise and detailed
- Listens attentively to all details
- Openly expresses ideas
- Resolves differences and negotiates issues
- Can lead group discussions
- Provides feedback
- Persuades others
- Gathers appropriate information
- Confidently speaks in public
- Very clean and well organized
- Handles the details
- Manages tasks
- Meets deadlines
- Punctual
- Sets goals
- Easily multi-tasks
- Can forecast and predict
- Creates ideas
- Identifies problems early
- Gathers information from number of sources
- Efficient problem solver
- Communicates needs clearly
- Develops effective stratagies
- Quickly assesses situations
- Works well with others
- Supportive
- Motivational
- Shares credit
- Cooperates
- Delegates effectively
- Sensitive
- Understands others
- Self-confident
- Accepts Responsibility
- Can lead groups
- Can teach, train, and instruct
- Counsels and coaches
- Can defuse conflicts quickly
- Delegates responsibility
- Make decisions
- Direct others
- Takes charge
- Follows and enforces policy
