Goal oriented and driven. I strive to be able to accomplish any task put in front of me. I work great with a team and have the leadership skills to head projects. I have the initiative and discipline to finish tasks without counting on others, if needed. Working in the technology field fits me very well as I love the fast paced and ever changing environment.
Provided network analyzing for broadband providers for North America regions for CPE product integration.
Resolve support issues for Support and Sales Engineer staff (pre and post sales).
Support Engineer for Quality Assurance, Engineering/Development, and Operations.
Work with a variety of service provider level technologies including, Broadcom, IXIA, Veriwave, Calix, Occam, Adtran, Cisco, Dell, Centos, Ubuntu, and Windows server.
Work with internal QA & Firmware Engineering teams to resolve customer issues that have not been solved through problem replication or known solutions. Verify the issue, document the steps to reproduce, validate the fix and typically apply the patch / upgrade or change to the production environment.
Monitor and track network hardware and firmware failures and other irregularities as reported by the customer through the issue tracking system.
Track all SmartRG products for failure trends and provide feedback to engineering for product enhancements / amendments.
Help manage and progress all issues recorded in SmartRG issue management system.
Developed and maintained customer support labs and network environments used to replicate and troubleshoot customer issues, in local and remote offices.
Create Knowledge Base articles, Troubleshooting documents and Process Flow diagrams.
Daily review and update of the issue management system.
Support a wide array of broadband technologies.
Support and develop automation programs.
Support and provide process analysis on linux based manufacturing systems at distributors.
