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Timothy Birch

10+ Years IT Help Desk and Support

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Professional Status
Employed
Open to opportunities
About Me
Goal oriented and driven. I strive to be able to accomplish any task put in front of me. I work great with a team and have the leadership skills to head projects. I have the initiative and discipline to finish tasks without counting on others, if needed. Working in the technology field fits me very well as I love the fast paced and ever changing environment.
Resume created on DoYouBuzz
Experiences
  • Telecommunications company providing internet service in the Oregon and Nevada areas.
  • Responsible for support for ISP customers at Tier I, and II support.
  • Onsite consulting for local business customers: wired and wireless networking issues.
  • Wired and Wireless Networking, DSL and Dial up support.
  • Document and solve daily trouble tickets for customers.
  • Resolve speed issues
  • Troubleshoot internet connectivity issues
  • Setup SmartRG CPEs for DSL and Fiber connections
  • Refurbish customer's used SmartRG units for redeployment
  • Troubleshoot Email POP3 issues
  • Setup Email on a variety of devices and clients
  • Troubleshoot PC issues
  • Repair PC hardware
  • Motorola PMP (320 and 430) Wimax setup and configuration for fixed Wireless Broadband solutions
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Resume created on DoYouBuzz