• Reception / Sale in face to face or by phone: How to better accommodate customers on the phone? How successful your shots go on phone? How successful is the recovery of arrears on the phone? How to improve your welcoming to sell more? How to make customers want to buy you products? How to boost your business efficiency?• Business Management: How to find and retain business performance? How to optimize its sales organization? How to increase the performance of his team?• Educational materials training: case studies, practical exercises, role playing, training on real cases, tests, videos, fact sheets, film clips.• Tools to support sales and marketing organization: press-book, arguments, action plan, checklists types, weekly activity forecast, daily report, grid monitoring and evaluation, organization of files clients / prospects.