Thuy Thuc Nhien Nguyen
Passion in Finance and Banking
Premium Banking Assistant
HSBC Vietnam
Since July 2017
- Top Achievement as RBWM Shining Star in recognition of excellent performance in 1H2018.
- Build and strengthen customer relationships with existing customers and establish new relationships with potential customers.
- Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs.
- Top Achievement as RBWM Shining Star in recognition of excellent performance in 1H2018
- Maintain customer relations and customer service.
Sale Support
HSBC Vietnam
February 2017
to July 2017
- Greeter role: support customer in terms of express banking services
such as: deposit/cash withdraw at ATM machines, Internet banking ...
Support to scan document/voucher of both Counter and Sale Teams. - Play a role as the coordinator between customers and personal bankers
to deliver the best services to the customers. - Support to scan document/voucher of both Counter and Sale Teams.
Teller
Techcombank
September 2016
to January 2017
- Deal with cash transactions such as deposit, withdrawal, transfer, etc...
- Deal with customers and deliver the best customer service at my best
- Support to scan document/voucher of both retail and corporate customers.
Internship
Vietinbank
October 2015
to January 2016
- Learn about real situations and elements affecting to E-banking service
in Vietnam. - Consult customers about card products and account opening at bank-
Learn the working process of Transaction Officer:... - Overview about Commercial bank system, departments and functions of
each department. - Learn about professional working manner and learn from my experience
and others.
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Microsoft Office
Advanced
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Vietnamese
Expert
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English (fluent)
Advanced
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Non-verbal Communication
Advanced
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Proactive
Advanced
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Hard-working
Expert
