Guest Service Agent @ Melia Hanoi Hotel

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Experiences

Greeting, welcoming the customers and perform accurate check-in, check-out process.
Answering incoming phone calls in a professional manner.
Receiving and sorting daily email.
Answer Guests request for assistance and coordinate with difference department to fulfill guest requirements.
Assisting guests with transportation, restaurant, and entertainment reservations and providing information about the city.
Welcome and serve the VIP guests during their stays.

Thuy Giang Nguyen