Thuy Giang Nguyen
Customer Service
35 years old
Driving License
Hanoi Vietnam
Employed
Available
Guest Service Supervisor
Melia Hanoi Hotel
Since June 2017
- Supervising the operation of executive lounge to keep the daily work smoothly.
- Handling with guest’s complaints or concerns and resolve their issue in a timely manner.
- Engage each guest as a unique individual and listen attentively to their requests.
Guest Service Agent
Melia Hanoi Hotel
June 2013
to June 2017
- Greeting, welcoming the customers and perform accurate check-in, check-out process.
- Answering incoming phone calls in a professional manner.
- Receiving and sorting daily email.
- Answer Guests request for assistance and coordinate with difference department to fulfill guest requirements.
- Assisting guests with transportation, restaurant, and entertainment reservations and providing information about the city.
- Welcome and serve the VIP guests during their stays.
Import-Export Officer
Hiep Nghi Import Export and Production Co., Ltd
December 2010
to June 2013
- Prepared custom documents and export documents.
- Administration work.
- Deal with customers order and communicated with clients.
- Customers care.
Receptionist, Waitress (Internship)
Serenity Hotel- 1B Cua Dong st. Hanoi, Vietnam
February 2010
to May 2010
- Welcome guests.
- Respond to guests questions directly.
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Speaking
Advanced
-
Listening
Advanced
-
Reading
Advanced
-
Writing
Advanced
Master in International Tourism and Hotel Management
Southern Cross University-MDIS Campus Singapore
January 2012
to January 2013
• Tourism and Hospitality Management
• Business Events Management
• Financial Analysis
• Business Analysis
• Business Events Management
• Financial Analysis
• Business Analysis
• Human resources Management
• Strategic Management
• Management of Service Quality
• Professional Management of Hotel Service
• Strategic Management
• Management of Service Quality
• Professional Management of Hotel Service
