Thorgal Mano
Operations manager
33 ans
Permis de conduire
La Verpillière (38290) France
En recherche d'emploi
En recherche active
Come back to France after an experience in italy for about 2 years in short-term proprety management company. Looking for new opportunity not necessarely in the hospitqlity industry.
Rientrato in Francia dopo 2 anni in Italia lavorando nel settore delle case vacanze, cerco nuove opportunità non necessariamente nel settore del turismo
Rientrato in Francia dopo 2 anni in Italia lavorando nel settore delle case vacanze, cerco nuove opportunità non necessariamente nel settore del turismo
Operations manager
OptimusHost
Octobre 2017
à juin 2018
Roma
Italie
- Guest relation's management for our propreties (up to 15 homes at the same time)
-meet and greeter management (2 persons)
- scheduling of the cleaning activities, based on the check-in & check-out. Up to 450 activities per month (up to 25 activities per day)
- homeowner's account management for our propreties (up to 15 homes qt the same time)
- reporting and follow up of bookings
- training proccess for the cleaning team
- staff research (cleaning and meet & greeter)
- management of the cleaning team (6 in low season and 12 in high season)
- Guest relation's management for our propreties (up to 15 homes at the same time)
Team leader
Onefinestay
Juillet 2016
à septembre 2017
CDI
Roma
Italie
- warehouse management (until the outsourcing proccess)
- Quality check, process and standard inspection
- Training team leader and helping cleaners to improve in their job
- Problem solving (guest, operation & homeowner side)
- Trilingual work environment (French, English & Italian)
- folow up of the operations costs with the operation manager (P&L)
- Multicultural staff management (cleaners)
- Home preparation thinking with guest and host point of view
- warehouse management (until the outsourcing proccess)
Team Leader
Onefinestay
Mai 2015
à juillet 2016
- Home preparation thinking with guest and host point of view
- Multicultural staff management (cleaners)
- Bilingual work environment (French, English)
- Rapid Responder (doing basic maintenance of homes)
- Team Leader bqck office (get ready q pqrt of the team leader work)
- Warehouse executive
- home registration using the onefinestay software
- Home preparation thinking with guest and host point of view
Night Auditor
AccordHotel (Mercure)
Décembre 2012
à juin 2014
France
- Working as a night auditor for two hotels (Mercure Grenoble President & Mercure Chamonix Mont-Blanc)
Sales assistant
Niveales Media
Octobre 2012
à juillet 2013
Stage
Seysinnet Pariset
France
- sale assistant for three revenues (Grimper, Montagnes & Ski magazine)
Multitasks employee
Multiple companies
2008
à 2012
Chambery
France
- Wroking as :
- Receptionist
- Breakfast waiter
- Housekeeper
in two hotels in Chambéry (Hôtel des Princes & Mercure Chambéry Centre)
- Receptionist
Validation d un niveau BAC+3 en marketing, commerce & négociation en alternance
Formation en alternance en management hôtelier
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Planification
Avancé
-
Account Management
Bon niveau
-
Italien
Expert
-
Anglais
Bon niveau
-
Français
Expert
-
Relation clientèle
Avancé
-
Planning
Avancé
-
Suivi et analyse des ventes
Bon niveau
-
Travail en équipe
Expert
-
Formation
Bon niveau
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Organisation
Avancé
