Mai Duong Truong Thinh
CURRICULUM VITAE
32 years old
Driving License
Ho Chi Minh Vietnam
Professional Status
Freelancer
Available
About Me
Full name : Mai Duong Truong Thinh
Date of birth : March 22nd, 1992
Place of birth : Ho Chi Minh City
Material status : Single
Sex : Male
Address : 17/1 Trung Lan, Ba Diem ward, Hoc Mon District, HCMC
Passionate about hospitality and customer service. I'm friendly, enthusiastic, humorous, capable of interacting with any situation and adapt quickly to new environment.
Date of birth : March 22nd, 1992
Place of birth : Ho Chi Minh City
Material status : Single
Sex : Male
Address : 17/1 Trung Lan, Ba Diem ward, Hoc Mon District, HCMC
Passionate about hospitality and customer service. I'm friendly, enthusiastic, humorous, capable of interacting with any situation and adapt quickly to new environment.
Event Manager - Coupe de Hue event
Indotrek
April 2018
to December 2019
- Investigate the market and search for customers through marketing tools
- Advise on documents for individuals and organizations wishing to borrow for consumption or business
- Make a disbursement contract
- Take care of customer records until they receive money
Deputy Cinema Manager
CJ CGV Cinemas Viet Nam
May 2016
to April 2017
- Manage the staff roster and control the labour cost per month and feedback to Cinema Manager about staff performance
- Support HR department in recruitment employee and training at local site
- Ensure food and beverage are handled to food safety standards and all reporting requirements are executed correctly
- Collaborate with Cinema Manager to identify business practice and build up strategic Initiatives to achieve company goal and maximize CGV profit.
- Meet group sales target per month
- Identify and reduce risk through prediction the situation of business and adjust the resources accordingly on peak time, low time or holidays, Tết.
- Implement site specific marketing initiatives and organize the marketing programmes, promotion campains to attract more customers and increase revenue
- Incharge of head cashier on shift to summerize total revenue, send finance report at the end of the day. Ensure the actual revenue and system figure always match, minimize risk, avoid loss of cash flow of the company.
- Develop relationships with VIP customers, other site management teams, technical staff, and, CGV Head Office staff, suppliers and unit contructions booth film.
Floor Supervisor
CJ CGV Cinemas Viet Nam
November 2014
to May 2016
- Supervise the lobby activities, ensures that all staff is trained and practice CGV's Steps of Service and customer recovery.
- Respond efficiently to customer feedback, solve the complaints to ensure prompt resolution of issues the basis level.
- Comply with all Company policies and procedures
- Actively support business objectives of cinema,follow the figures on daily report, proposed solution to reach the target
- Decor the lobby, counters on holidays and organize the activities, games to attract customer come to cinema in low season
- Frequently check, contact supplier to maintain equipments, facilities and manage the properties of cinema
Grand Tower Butler
Sheraton Saigon Hotel & Towers
March 2014
to November 2014
Full-time
Ho Chi Minh
Vietnam
- Check in, check out for guests, express check in and known how to realese credit card
- Check the hotel room, insert key, place welcome letter and welcome fruits
- Prepare reservation form for guest before coming to hotel
- Check due in, due out every day
- Prepare and print daily reports, welcome letters
- Book meeting room and hotel car.
- Set up table, buffet counter and serve customers with hotel standard
- Know how to mix drinks, coffee and cocktail for guests
Senior Receptionist
California Fitness & Yoga Center
January 2013
to February 2014
Full-time
Ho Chi Minh
Vietnam
- Check-in members when they entered to the club and make the registation for visitors
- Support of the procedures for consultants to sale membership contracts
- As a cashier to POS contract by cash or visa
- Making terms and conditions for new members to ensure that they are provided enough information and knowledge before doing exercise here
- Making the daily report on membership contracts, finance, sanitation and send email to all managers
- Resolving the customer complaints and ensuring they are satified
- Making reservation on yoga and fitness classes by phone
- Regularly organizing events for members as light buffet or tea break on holidays to make them happy.
FO Trainee Grand Tower
Sheraton Saigon Hotel & Towers
June 2012
to September 2012
Internship
Ho Chi Minh
Vietnam
- Set up table, buffet counter and serve customers with hotel standard
- Know how to mix drinks, coffee and cocktail for guests
- Prepare reservation form for guest before coming to hotel
- Listen effectively to my boss, co-workers or clients
- Communicate and facilitate discussions effectively with my team
- Presentation
- Capable of analytical thinking and solving customer complaint based on work experience
- MS Word, Excel, Power Point
- English : written and spoken english fluently - TOEIC 635
- Spanish : written and spoken basic Spanish- DELE A1
