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Thi Tuyet Trinh Truong

Thi Tuyet Trinh Truong

Customer Service Supervisor

38 years old
Ho Chi Minh Vietnam
Employed Open to opportunities
• An enthusiastic, self-motivated, responsible and hard-working person.
• Over nine years of working experience in customer service and aviation.
• Able to work well under pressure and adhere to strict dealines.
• An organised and effective supervisor, skilled at seeing the big picture and identifying tasks to facilitate on time and good performance.
Resume created on DoYouBuzz
  • Managing the handling team to ensure that overall operations run smoothly, efficiently and conform to safety and security requirements company standard.
  • Offering top quality services to the passenger according to Airlines standards and policies.
  • Solving problems in short time: passenger complaints, excess baggage, invalid tickets, irregular travel documents, flight delay or cancel…
  • Cooperating with the other departments and other stations to ensure the operations run smoothly.
  • Making action plans for service improvement
  • Answering complaint letters.
  • Arranging the work shift