Thi Tuyet Trinh Truong
Customer Service Supervisor
39 years old
Ho Chi Minh Vietnam
Employed
Open to opportunities
• An enthusiastic, self-motivated, responsible and hard-working person.
• Over nine years of working experience in customer service and aviation.
• Able to work well under pressure and adhere to strict dealines.
• An organised and effective supervisor, skilled at seeing the big picture and identifying tasks to facilitate on time and good performance.
• Over nine years of working experience in customer service and aviation.
• Able to work well under pressure and adhere to strict dealines.
• An organised and effective supervisor, skilled at seeing the big picture and identifying tasks to facilitate on time and good performance.
Customer Service Supervisor
Vietnam Airport Ground Service Company Limited
Since September 2011
Full-time
Ho Chi Minh City
Vietnam
- Managing the handling team to ensure that overall operations run smoothly, efficiently and conform to safety and security requirements company standard.
- Offering top quality services to the passenger according to Airlines standards and policies.
- Solving problems in short time: passenger complaints, excess baggage, invalid tickets, irregular travel documents, flight delay or cancel…
- Cooperating with the other departments and other stations to ensure the operations run smoothly.
- Making action plans for service improvement
- Answering complaint letters.
- Arranging the work shift
Trainer
Vietnam Airport Ground Service Company Limited
Since 2012
Ho Chi Minh City
Vietnam
- Training for new staffs about Philippines Airlines check-in system, procedures and products.
- Updating new information to reference documents.
- Organising monthly briefing for whole team
- Coaching staffs who have performance not reach standard.
Check-in staff
Vietnam Airport Ground Service Company Limited
September 2007
to September 2011
United States
- Check-in passenger and baggage
Bachelor of Oriental Studies
Social Sciences and Humanities University
September 2003
to September 2007
Major subject: Japanese Study
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Vietnamese
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Japanese
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