MSc in International Management graduate candidate, experienced in working in diverse culture and team environment, seeking opportunities in the field of business development and account management
Provided customer service support to 300+ foreign interns; ensured customers’ well being in Beijing
Efficiently solved and followed up on issues arising during intern’s stay in Beijing; handled complaints promptly and received positive feedbacks from both associates and customers
Negotiated venues and suppliers for monthly program events to meet assigned targets; organized logistics to ensure smooth operations of each event
Organized 3 business networking seminars with over 100 interns attending to interact with guests speakers from major international companies, such as British Telecom and Coca Cola
Supported company’s convention sales team by coordinating sales details, preparing event proposals and performing administrative tasks
Researched competitors’ promotional programs and contributed insights to company marketing activities
Prepared weekly sales report and analysis using Starwood’s ISAC system; updated key account profile
Developed and maintained relationships with potential and existing clients by handling inquires, coordinating site tours, and arranging professional meetings
