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Xiaotong Zhang

Xiaotong Zhang

Msc in International Management candidate

30 years old
Hong Kong China
Student Open to opportunities
MSc in International Management graduate candidate, experienced in working in diverse culture and team environment, seeking opportunities in the field of business development and account management
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MSc in International Management

Hong Kong University of Science and Technology

Since August 2017
Exchange at HEC Paris (Sep 2017 to Dec 2017)

Bachelor of Commerce in Hospitality and Tourism Management

Ryerson University

September 2013 to June 2017
Minor in Human Resources Management
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  • Provided customer service support to 300+ foreign interns; ensured customers’ well being in Beijing
  • Efficiently solved and followed up on issues arising during intern’s stay in Beijing; handled complaints promptly and received positive feedbacks from both associates and customers
  • Negotiated venues and suppliers for monthly program events to meet assigned targets; organized logistics to ensure smooth operations of each event
  • Organized 3 business networking seminars with over 100 interns attending to interact with guests speakers from major international companies, such as British Telecom and Coca Cola
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  • Supported company’s convention sales team by coordinating sales details, preparing event proposals and performing administrative tasks
  • Researched competitors’ promotional programs and contributed insights to company marketing activities
  • Prepared weekly sales report and analysis using Starwood’s ISAC system; updated key account profile
  • Developed and maintained relationships with potential and existing clients by handling inquires, coordinating site tours, and arranging professional meetings
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Summer Intern

Donalda Country & Golf Club
May 2015 to September 2015
  • Represented the club and worked as an ambassador of the club to deliver exceptional, friendly and fast service
  • Facilitated members’ dining experience by promptly anticipating customer needs
  • Improved sales volume of a promoted menu item by 20% and was awarded as “Server of the Month”
  • Consistently adhered to quality standards and exceeded expectations; reduced training period by 30%
  • Word
  • Excel
  • PowerPoint
  • Certification in Hotel Industry Analytics (CHIA)
  • Pop music
  • North America
  • Europe
  • Asia