I am a recent graduate from the Ivey MSc in International Business and the CEMS MiM program. I have been afforded the opportunity to work in and study in several countries in the strategy and marketing fields, generating an interest in ethnographic insights and cross-cultural selling, as well as the digitization of our world and how to apply an innovative approach to decision making with our newfound access to data. I have also been involved in an individual research project evaluating the consumer utility of big data and the benefits and consequences of hyper personalization. This research and experience from academic projects has led to a renewed interest in the use of data and the infinite opportunities that corporations have, as we better understand how to interpret the mass influxes of data created by the consumer bases and how to better anticipate change and disruption in the business environment.
My interests and experiences lend well to technology, strategy, or research and insights oriented projects and I hope to find work in these fields in the future.
Represented the face of the company through managing the reception area, ensuring that both staff and clients received exceptional customer service with the use of highly developed interpersonal skills.
Operated a busy switchboard with a call volume upwards of 200 calls per day, communicating effectively with a diverse range of clientele.
Resolved customer complaints via email or phone received at a high volume call center, as well as facilitated returns and exchanges of retail items.
