• Excellent written and oral communication skills.
• Superior organization skills: ability to prioritize different tasks, diligent about procedure and reliable on follow up.
• A work horse ethic: I love challenges and love solving problems!
• Team player attitude: I understand to achieve goals everyone needs to work together.
• Can do mentality: I have a positive attitude and I am a reliable employee.
I have been a full time mother since the birth of my son in 2006. Both of my children are now in school and I look forward to the opportunity to begin a career. I am a creative person, seeking adventure and ingenuity in everyday routines.
Provided effective and consistent technical support. Researched technical solutions. Performed tasks related to answering customer inquiries received via telephone, in person, or through applications and correspondence. Interacted with customers providing program information, rules, regulations, laws, policies and procedures.
Repaired and upgraded old installed systems; configured new systems. Documented the history of requests. Made sure software was continuously up-to-date. Established solid work interactions with customers and employees alike. Assembled information and customer feedback to clarify client requirements.
Experience with multiple Windows infrastructures, Outlook/Exchange, and PC Hardware including Printers, Desktops and Laptops.
