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Thomas
Humbert
Social Team Lead French Team
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Experiences
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32 years old
Driving License
Perpignan (66000) France
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Professional Status
Employed
Available
About Me
Young video games passionate, working with a video games company since 2016.
Always looking for a new challenge and new things to learn !
Resume created on DoYouBuzz
Experiences
French Customer Support Agent
Ubisoft CRC
Since August 2016
Full-time
Newcastle Upon Tyne
Acknowledging and resolving customer issues by various troubleshooting
Managing incoming customer inquiries
Ensuring customer satisfaction
Constantly acquiring new knowledge about current activities on all company sector (PC, consoles, mobile, shop)
Working on Queue Profiling, to ensure the ticket are handled in the best and fastest way possible.
On initiatives basis, check the daily stats and works accordingly to be the more efficient possible.
Buddying with Newcomers to show our processes and phone handling, learn them to be autonomous.
Help the Team Lead when needed with tasks like ROTAs and daily plans when not available.
Detailed Description
Helping customers with in-game or services issues by phone or webmails.
