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Thomas Humbert

Social Team Lead French Team

Thomas Humbert
32 years old
Driving License
Perpignan (66000) France
Professional Status
Employed
Available
About Me
Young video games passionate, working with a video games company since 2016.
Always looking for a new challenge and new things to learn !
Resume created on DoYouBuzz
  • Being the point of contact for Support Agents about news and information for the game, assist with troubleshooting and known issues
  • Creating regular reports, reporting new issues
  • Working closely with Game Dev Team, and representing EMEA CS during Frontline Calls
  • Escalation Handling
  • Creating Subjectlines and knowledge articles for coordination between agents
  • Acknowledging and resolving customer issues by various troubleshooting
  • Managing incoming customer inquiries
  • Ensuring customer satisfaction
  • Constantly acquiring new knowledge about current activities on all company sector (PC, consoles, mobile, shop)
  • Working on Queue Profiling, to ensure the ticket are handled in the best and fastest way possible.
  • On initiatives basis, check the daily stats and works accordingly to be the more efficient possible.
  • Buddying with Newcomers to show our processes and phone handling, learn them to be autonomous.
  • Help the Team Lead when needed with tasks like ROTAs and daily plans when not available.
Detailed Description
  • Helping customers with in-game or services issues by phone or webmails.
  • Customer Assistance
  • Stock Management
  • Shelf-filing and labelling
Detailed Description
  • Working in Grocery section
  • Customer Assistance
  • Stock Management
  • Console seller
Detailed Description
  • Working in Video Games and culture section
  • Assistance to customer
  • Promote company brand
  • Cash Handling
  • Cash Handling
  • Customer Assistance
  • Conflict Management

Various other missions

Various
2009 to 2014