Expériences — Sylvestre Koumar

Managing and working in T24 projects (T24 Upgrade (TAFC to TAFJ), T24 modules implementation, customization and support)
Requirements gathering, analysis of expressed needs/requested features and drafting technical specifications
Effort estimation and validation of solutions with project actors
Sharing expertise, technical solutions and good practices & methods
Coordination work between Temenos, Banks and Syncordis (including European and Indian entities)
Customer assistance during project phase and production
Daily support for multiple clients' COB (Close of Business)

Detailed Description

Improving and facilitating working and business processes
Building trust based relationships and partnerships with key stakeholders
Contribution to company's growth and development

Company Description

Activity: Banking Software Services

Consultant for: Edmond de Rotschild private banking, Council of Europe Development Bank (CEB), Chaabi Bank, Tunisian Foreign Bank

Managing, leading and motivating a team of Technical Support Engineers
Designing and implementing good practices, policies and procedures for Technical Support
Ensuring that clients' issues are handled through good processes, being the escalation point for high priority clients and issues
Prioritizing and assigning work orders- Regular reporting on projects' status
Assisting and working with Pre-Sales and R&D teams to ensure client satisfaction
Certification of compatibility between different 3D applications and TechViz software

Detailed Description

Improvement in timeliness and quality of deliveries
Optimization of resource allocation and task management

Company Description

Activity: Software Company for 3D visualization and Virtual Reality

Gathering, analysis and costing of customers' functional needs
Implementing technical solutions
Contribution to enhancing software solutions as well as internal tools
Implementing quarterly exchanges between Support and Sales teams (goal: share strategicissues, synchronize customer/project contexts, take stock of contracts)
Implementing best practices in project management between Support and Project teams

Detailed Description

Building a lasting relationship with key account customers
Contribution to sales and turnover growth
Dealing with difficult customers and improving customer satisfaction

Company Description

Activity: Software solutions for managing environmental, social and financial risks

Project manager for: Total, Veolia, Saint-Gobain, Schneider Electric, L'Oréal, Beiersdorf, Groupement des Mousquetaires, Sodexo, TNT