Experience — Susanne Roeren

About Me

I am an open-minded and highly motivated student who likes to face new challenges. I like to work in an international environment and have already lived and travelled around the world. My strengths lie in being analytical and a fast learner. I have no trouble handling stressful or difficult situations. Due to my background in the hospitality industry I have a service mindset and am experienced in customer contact. Over the past years I have also always been active in different student organizations to get some practical experience next to my studies.

Experiences

Project on assortment optimisation in the Southern Hemisphere markets (Head Office Stockholm)
Project on performance tracking and recruitment need forecasting (Country Office Milan)

Planning and supervising a budget of 130’000 CHF
Planning a 3-day summit at university for 80 students from hospitality schools around the world and high-profile speakers from the industry
Skills: budget planning, project management, working under time pressure

Receiving and handling invoices and allocating expenses
Tracking and comparing actual and predicted budgets for departments
Skills: financial management, cost control

Check-in and check-out of guests
Handling issues during the guests’ stay and resolving complaints
Managing guest database
Skills: problem-solving, teamwork, communication, conflict resolution

Security checks conforming with the airline’s guidelines
Drink and food service, duty-free sale, customer service
Skills: working under time pressure, teamwork, adaptability, customer service

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Susanne Roeren

Motivated and positive student looking for a full-time position starting in summer 2020

Summer Intern Global Sales & Operations and HR

Head of Finance

Intern Accounting and Controlling

Intern Front Office and Guest Relations

Flight Attendant