Susanne Roeren
Motivated and positive student looking for a full-time position starting in summer 2020
31 years old
Driving License
Professional Status
Student
Available
About Me
I am an open-minded and highly motivated student who likes to face new challenges. I like to work in an international environment and have already lived and travelled around the world. My strengths lie in being analytical and a fast learner. I have no trouble handling stressful or difficult situations. Due to my background in the hospitality industry I have a service mindset and am experienced in customer contact. Over the past years I have also always been active in different student organizations to get some practical experience next to my studies.
Summer Intern Global Sales & Operations and HR
H&M
June 2019
to August 2019
- Project on assortment optimisation in the Southern Hemisphere markets (Head Office Stockholm)
- Project on performance tracking and recruitment need forecasting (Country Office Milan)
Head of Finance
Young Hoteliers Summit
August 2016
to April 2017
- Planning and supervising a budget of 130’000 CHF
- Planning a 3-day summit at university for 80 students from hospitality schools around the world and high-profile speakers from the industry
- Skills: budget planning, project management, working under time pressure
Intern Accounting and Controlling
Hotel Adlon Kempinski Berlin
February 2016
to July 2016
- Receiving and handling invoices and allocating expenses
- Tracking and comparing actual and predicted budgets for departments
- Skills: financial management, cost control
Intern Front Office and Guest Relations
Sofitel Ia Ora Beach Resort Moorea (French Polynesia)
February 2014
to August 2014
- Check-in and check-out of guests
- Handling issues during the guests’ stay and resolving complaints
- Managing guest database
- Skills: problem-solving, teamwork, communication, conflict resolution
Flight Attendant
Condor Airline
September 2012
to April 2013
- Security checks conforming with the airline’s guidelines
- Drink and food service, duty-free sale, customer service
- Skills: working under time pressure, teamwork, adaptability, customer service
- German: Mother tongue
- English: Fluent
- French: Fluent
- Italian: Working knowledge
- Mandarin: Beginner
- Swedish: Beginner
- Spanish: Beginner
- Event Planning
- Budgeting
- Conflict Resolution
- Teamwork
Exchange semester in spring 2020 at Tsinghua University Beijing, China
Graduated with High Honors (Grade 5.5/6)
Business project: developing a customer experience concept for Caran d’Ache
Business project: developing a customer experience concept for Caran d’Ache
High School Diploma in Switzerland
Grade: 5.3/6
Exchange semester in Singapore in 2010
President of Student Council
Grade: 5.3/6
Exchange semester in Singapore in 2010
President of Student Council
- Cooking international dishes
- Discovering new cuisines
- Language course in China
- Backpacking in South-East-Asia
- Discovering new cultures and languages
- Choir (member for the past 10 years)
- Playing the piano and the guitar