Throughout my career of 16-years in the computer industry I have assisted clients in from assembling custom configuration systems, preset configured systems, performing services calls, network wiring, data migration, system upgrades, troubleshooting hardware and software issues, etc.
Certifications: CompTIA’s A+, Network+, Security+, Strata Green IT
• Assisted Knowledge Adventure / Sierra customers with telephone, email, fax support. • Received on average 30 phone calls and 40 emails a day for support. • Used proprietary trouble ticket systems to document details. • Assisted with special project to test and document issues with software packages.
