Throughout my career of 16-years in the computer industry I have assisted clients in from assembling custom configuration systems, preset configured systems, performing services calls, network wiring, data migration, system upgrades, troubleshooting hardware and software issues, etc.
Certifications: CompTIA’s A+, Network+, Security+, Strata Green IT
• Assisted Southland Micro System customers with telephone support. • Received on average 30 phone calls a day for support. • Used proprietary trouble ticket systems to document details. • Performed memory validation testing. • Assisted with product technical research.
