Throughout my career of 16-years in the computer industry I have assisted clients in from assembling custom configuration systems, preset configured systems, performing services calls, network wiring, data migration, system upgrades, troubleshooting hardware and software issues, etc.
Certifications: CompTIA’s A+, Network+, Security+, Strata Green IT
• Assisted Foxconn customers with telephone and email support. • Received on average 30 phone calls and 40 emails a day. • Used IBM Lotus Notes 5 for email client. • Used proprietary trouble ticket systems to document details. • Created frequency asked questions for Foxconn’s United States website. • Created video presentation of installing installation of units for products. • Maintained Processor, Memory, Video card compatibility listings, collection of drivers for Foxconn’s United States website. • Updated Foxconn’s United States website for product specification. • Troubleshooting hardware / software issues with customers. • Prepared presentation units for sales department, to show case at trade shows.
