Steven Coher
Public Resume
Professional Status
Consultant
Unavailable
About Me
Throughout my career of 16-years in the computer industry I have assisted clients in from assembling custom configuration systems, preset configured systems, performing services calls, network wiring, data migration, system upgrades, troubleshooting hardware and software issues, etc.
Certifications:
CompTIA’s A+, Network+, Security+, Strata Green IT
Certifications:
CompTIA’s A+, Network+, Security+, Strata Green IT
IT Consultant (Contractor per assessment for clients in Southern California)
Go 2 IT Group
January 2013
to April 2013
Westlake
United States - Ohio
- CLIENT: Experian
• Assisted 3000 on-site client's users with configuration changes.
• Deployed new hardware and software configuration.
• Hardware- Dell Computers (Desktop / Laptop).
• Software- Active Directory, Dell Optimized Deployment, Microsoft SCCM, Installation of custom software
applications, Troubleshooting Software issue.
• Data Migration / Refresh / Imaging. From Windows XP, Microsoft Office 2003, Microsoft Outlook 2003 to
Windows 7 64-bit, Microsoft Office 2010, Microsoft Outlook 2010.
• Updated asset management.
• Floor walking.
• Selected for San Antonio, TX location. Home base Costa Mesa, CA.
IT Consultant (Contractor per assessment for clients in Southern California)
CompuCom
October 2012
to December 2012
Dallas
United States - Texas
- CLIENT: Kaiser Permanente
Project: Kaiser Permanente Network Services (KPNS)
• Collected asset tag internet protocol (IP) address to change over for project.
• Located inactive network ports.
• Reconfigured internet protocol address on assets.
• Software configuration- map local / network printers and shared drives.
• Deployed HP Monitors.
• Deployed and configured Topaz System Model LBK462 BSR-R.
• Troubleshoot HP Desktop / Laptop computer, BCMA Scanners.
• Completed the required medical release information.
IT Consultant (Contractor per assessment for clients in Southern California)
IT TrailBlazers
October 2012
to November 2011
North Brunswick
United States - New Jersey
- CLIENT: Nielsen
• Assisted 300 on-site client's users with configuration changes.
• Deployed Cisco VOIP CP-7942G, CP-7962G, CP-7937G
• Updating asset management.
IT Consultant (Contractor per assessment for clients in Southern California)
Insight Global
August 2012
to September 2012
Consultant
Atlanta
United States - Georgia
- CLIENT: Zurich Service Corporation
• Assisted 38 on-site client's users with configuration changes.
• IMAC (installation / move / application / change)
• Updating asset management.
Company website
IT Consultant (Contractor per assessment for clients in Southern California)
Sullivan Cogliano
August 2012
Consultant
Waltham
United States - Maryland
- CLIENT: NBC Universal
• Assisted 2000 on-site client's users with configuration changes.
• Deployed new hardware and software configuration.
• Hardware- Dell Computers (Desktop / Laptop).
• Software- Active Directory, CompuCom PC OSMOSIS, Installation of custom software applications, Troubleshooting Software issue.
• Data Migration. From Windows XP, Microsoft Office 2003, Microsoft Outlook 2003 to Windows 7, Microsoft Office 2010, Microsoft Outlook 2010.
Company website
IT Consultant (Contractor per assessment for clients in Southern California)
Experis US
June 2012
to August 2012
Consultant
Tempe
United States - Arizona
- CLIENT: HealthNet
• Assisted 3000 on-site client's users with configuration changes.
• Deployed new hardware and software configuration.
• Hardware- HP Computers (Desktop / Laptop).
• Software- Active Directory, SCCM, Mapping Network Drives / Printers, Installation of custom software applications, Troubleshooting Software issue.
• Data Migration / Refresh. ie: Windows XP, IBM Lotus Notes 8.5.3
• Used BMC Remdy and Symantec Altiris software.
• Imagining of existing systems to new systems.
• Updating asset management.
• Completed the required on-site certifications:
IBM HIPPA- PASSED
HealthNet HIPPA- PASSED
Company website
IT Consultant (Contractor per assessment for clients in Southern California)
Disys
June 2012
to July 2012
Consultant
Mclean
United States - Virginia
- CLIENT: Old Republic Title Insurance Company
• Assisted 198 on-site client’s users with configuration changes.
• Deployed new hardware and software configuration.
• Hardware- Dell Computers (Desktop / Laptop), Troubleshooting Hardware issues.
• Software- Installation of software applications.
• Data Migration. From Windows XP, Microsoft Office 2003, Microsoft Outlook 2003 to Windows 7, Microsoft Office 2007, Microsoft Outlook 2007.
• Updating asset management.
Company website
IT Consultant (Contact per assignment for clients in Southern California)
Apex Systems
December 2011
to January 2012
Consultant
Glen Allen
United States - Virginia
- CLIENT: CEDARS-SINAI
• Assisted 5000 on-site client’s users with configuration changes.
• Deployed new hardware and software configuration.
• Provided support and troubleshooted for Hardware- Dell Computers, HP Printers,
• Assisted and resolved issues with software, Active Directory, Mapping Printers, Network Connectivity.
• Installed software applications and provided troubleshooting.
• Performed Data Migration: Operating Systems- Windows XP to Windows 7.
• Completed asset management updates.
• Completed the required on-site certifications:
Cedars-Sinai HIPPA- PASSED
Company website
IT Consultant (Contact per assignment for clients in Southern California)
Digital Intelligence System Corporation (DISYS)
August 2011
to December 2011
McLean
United States - Virginia
- CLIENT: EXXONMOBIL
• Assisted 2000 on-site client’s users with configuration changes.
• Deployed new hardware and software configuration.
• Hardware- Dell Computers (Desktop / Laptop), HP Printers, Troubleshooting Hardware issues.
• Software- Active Directory, Dell DAD, Mapping Printers, Network Connectivity issue, Installation of software applications, Troubleshooting Software issue.
• Data Migration. From Windows XP, Microsoft Office 2003, IBM Lotus Notes 7 to Windows 7, Microsoft Office 2010, IBM Lotus Notes 8.5.3, Microsoft Outlook 2010.
• Updating asset management.
• Completed the required on-site certifications:
OSCA- Contractor Safety Orientation- PASSED
OSCA- Exxonmobil Los Angeles Refinery Safety Overview- PASSED
OSCA- Exxonmobil Hazard Identification Training System LPS- No Test
Dell Certified System Export (DCSE) 685- Client Softskills- PASSED
Dell Certified System Export (DCSE) 702- Managed Deployment Tech Lead Assessment- PASSED
Dell Automated Deployment (DAD)- PASSED
Company website
Service Help Desk Engineer (Contract)
En Pointe Technologies / Allied Digitial Services
May 2011
to July 2011
Gardena
United States - California
- • Interfaced with clients to provide problem resolution via the telephone, email and remote desktop support for hardware, software, etc.
• Provided accurate and complete descriptions of problems, inquiries and request in Clarify, Open View CRM, management ticket software.
• Escalated problems and request according to established procedures.
• Research client’s problems to determine root cause.
• Provided administrative task, such as password resets, permission management, account creation, remote software installations, etc.
• Maintain accountability and ownership of issue/request tickets.
• Provided proactive client management notifications of problems.
• Provided closed looped contact with clients to verify final solution and determine satisfaction level.
Company website
Technical Support Representative
Hon Hai Precision Industry- CasEdge / Foxconn
July 2004
to March 2009
City of Industry
United States - California
- • Assisted Foxconn customers with telephone and email support.
• Received on average 30 phone calls and 40 emails a day.
• Used IBM Lotus Notes 5 for email client.
• Used proprietary trouble ticket systems to document details.
• Created frequency asked questions for Foxconn’s United States website.
• Created video presentation of installing installation of units for products.
• Maintained Processor, Memory, Video card compatibility listings, collection of drivers for Foxconn’s United States website.
• Updated Foxconn’s United States website for product specification.
• Troubleshooting hardware / software issues with customers.
• Prepared presentation units for sales department, to show case at trade shows.
Company website
Computer Technician
Aberdeen LLC
September 2003
to July 2004
Santa Fe Springs
United States - California
- • Assembled bare bones, systems, and servers computers.
• Installed software packages and operating systems.
• Provided technical support to troubleshoot hardware / software issues with customers.
Company website
Technical Support Representative
Vivendi Universal Games
August 2000
to October 2002
Los Angeles
United States - California
- • Assisted Knowledge Adventure / Sierra customers with telephone, email, fax support.
• Received on average 30 phone calls and 40 emails a day for support.
• Used proprietary trouble ticket systems to document details.
• Assisted with special project to test and document issues with software packages.
Company website
Technical Support Representative
Southland Micro Systems
March 2000
to June 2000
Irvine
United States - California
- • Assisted Southland Micro System customers with telephone support.
• Received on average 30 phone calls a day for support.
• Used proprietary trouble ticket systems to document details.
• Performed memory validation testing.
• Assisted with product technical research.
Company website
Computer Technician
Microshop
February 2000
to March 2000
Tustin
United States - California
- • Assembled bare bones, systems computers
• Inspected customer’s computer systems for upgrades and misconfiguration.
• Installed software packages and operating systems.
• Onsite Service calls.
Computer Technician
Golden Star Technology Inc (GST)
June 1997
to August 1999
Cerritos
United States - California
- • Conducted Microsoft Windows Hardware Quality Labs test.
• Assembled bare bones, systems, and servers computers.
• Installed software packages and operating systems.
• Inspected customer’s computer systems for upgrades and misconfiguration.
• Onsite Service calls.
• Troubleshooting hardware / software issues with customers.
• Used proprietary trouble ticket systems to document details.
• Performed on site support for systems, cabling networks.
Company website
