Offering 20 years of successful achievements within the Transfer Agency department, but also in participating actively in projects (coordination, organization…). Very able to collect, manage and use information. Ability to work in autonomy, but also an excellent team player and effective team builder with business acumen in related business spheres.
Creation and management of a new team of 10 experts specialized in reporting and events (trailer fees, dividends, commissions) in order to respond to critical business needs
Interview, hiring, training and management of 10 experts
Management and implementation of incoming new business (client on-boarding focused on reporting & events)
Creation, automation and standardization of reports to reduce manual work and improve quality & accuracy
Work in collaboration with programmers and developers (remote locally) to solve any issue or system limitations
Writing and implementation of procedures to reduce human errors and improve quality & accuracy
Study for installation and adaptation of new systems and browsers to simplify client accesses, reduce the volume of work and maintain high quality standards of service
