Offering 20 years of successful achievements within the Transfer Agency department, but also in participating actively in projects (coordination, organization…). Very able to collect, manage and use information. Ability to work in autonomy, but also an excellent team player and effective team builder with business acumen in related business spheres.
Migration of five subsidiaries of an in-house application designed to perform AML / KYC with the main objectives to replace manual processes with a supported application, to standardize AML / KYC processes across subsidiaries, and to provide the required functionalities to comply with AML 4D
Centrally managing the global deployment of the subsidiaries
Monitoring any change required and coordination between Luxembourg and the subsidiaries
Centralization and monitoring of points of improvements & developments' needs (located user groups)
Presentation and explanation of new developments and functionalities
Regular training for users and maintenance of supporting documentation
Redaction and agreement of a Service Level Agreement (SLA) between Luxembourg & subsidiaries
