Offering 20 years of successful achievements within the Transfer Agency department, but also in participating actively in projects (coordination, organization…). Very able to collect, manage and use information. Ability to work in autonomy, but also an excellent team player and effective team builder with business acumen in related business spheres.
Migration of five subsidiaries of an in-house application designed to perform AML / KYC with the main objectives to replace manual processes with a supported application, to standardize AML / KYC processes across subsidiaries, and to provide the required functionalities to comply with AML 4D
Centrally managing the global deployment of the subsidiaries
Monitoring any change required and coordination between Luxembourg and the subsidiaries
Centralization and monitoring of points of improvements & developments' needs (located user groups)
Presentation and explanation of new developments and functionalities
Regular training for users and maintenance of supporting documentation
Redaction and agreement of a Service Level Agreement (SLA) between Luxembourg & subsidiaries
Elimination of a critical backlog in Register on successions for a dedicated client
Implementation of procedures and new processes, including training of the other team members
Reduction of a backlog on a new system used for AML/KYC
FATCA phase 1 implementation for a dedicated client
Maintenance of the static data and KYC documentation of investors and distributors
On-going review of the information and documentation of investors and distributors
Risk profiling and customer due diligence process in line with applicable KYC guidelines and procedures as well as any other regulatory requirements such as FATCA or CRS
Providing expertise on Transfer Agency to the clients
Analysing and advising clients to assist in evaluating the business needs and help the clients in developing a plan to meet strategic goals with the transfer agency department
Creation and management of a new team of 10 experts specialized in reporting and events (trailer fees, dividends, commissions) in order to respond to critical business needs
Interview, hiring, training and management of 10 experts
Management and implementation of incoming new business (client on-boarding focused on reporting & events)
Creation, automation and standardization of reports to reduce manual work and improve quality & accuracy
Work in collaboration with programmers and developers (remote locally) to solve any issue or system limitations
Writing and implementation of procedures to reduce human errors and improve quality & accuracy
Study for installation and adaptation of new systems and browsers to simplify client accesses, reduce the volume of work and maintain high quality standards of service
