Sophie Beer-Brandebourg
Transfer Agent Expert
47 years old
Driving License
Roussy le village (57330) France
Professional Status
Employed
Available
About Me
Offering 20 years of successful achievements within the Transfer Agency department, but also in participating actively in projects (coordination, organization…). Very able to collect, manage and use information. Ability to work in autonomy, but also an excellent team player and effective team builder with business acumen in related business spheres.
BPM Coordinator & Trainer
RBC Investor & Treasury Services
Since January 2018
- Migration of five subsidiaries of an in-house application designed to perform AML / KYC with the main objectives to replace manual processes with a supported application, to standardize AML / KYC processes across subsidiaries, and to provide the required functionalities to comply with AML 4D
- Centrally managing the global deployment of the subsidiaries
- Monitoring any change required and coordination between Luxembourg and the subsidiaries
- Centralization and monitoring of points of improvements & developments' needs (located user groups)
- Presentation and explanation of new developments and functionalities
- Regular training for users and maintenance of supporting documentation
- Redaction and agreement of a Service Level Agreement (SLA) between Luxembourg & subsidiaries
- On site and Webex training of the subsidiaries
- Daily support to the subsidiaries
- Daily monitoring and reporting
Register Account Management (AML/KYC)
RBC Investor & Treasury Services
September 2011
to December 2017
- Elimination of a critical backlog in Register on successions for a dedicated client
- Implementation of procedures and new processes, including training of the other team members
- Reduction of a backlog on a new system used for AML/KYC
- FATCA phase 1 implementation for a dedicated client
- Maintenance of the static data and KYC documentation of investors and distributors
- On-going review of the information and documentation of investors and distributors
- Risk profiling and customer due diligence process in line with applicable KYC guidelines and procedures as well as any other regulatory requirements such as FATCA or CRS
Senior Consultant Transfer Agency Specialist
IQ Solution SA Luxembourg
November 2010
to August 2011
- Providing expertise on Transfer Agency to the clients
- Analysing and advising clients to assist in evaluating the business needs and help the clients in developing a plan to meet strategic goals with the transfer agency department
Manager Transfer Agency
State Street Bank Luxembourg
August 2005
to October 2009
- Creation and management of a new team of 10 experts specialized in reporting and events (trailer fees, dividends, commissions) in order to respond to critical business needs
- Interview, hiring, training and management of 10 experts
- Management and implementation of incoming new business (client on-boarding focused on reporting & events)
- Creation, automation and standardization of reports to reduce manual work and improve quality & accuracy
- Work in collaboration with programmers and developers (remote locally) to solve any issue or system limitations
- Writing and implementation of procedures to reduce human errors and improve quality & accuracy
- Study for installation and adaptation of new systems and browsers to simplify client accesses, reduce the volume of work and maintain high quality standards of service
Team Leader Transfer Agency
State Street Bank Luxembourg
November 2002
to July 2005
- Supervising a team of 10 transfer agents, ensuring the distribution of the workload evenly amongst team members
- Ensuring that all queries and tasks are dealt with efficiency, accuracy & professionalism
- Client Services (assistance with questions, queries & complains) and training for newcomers
- Fund set up and training to team members
- Assisting Reconciliation Team on dividend reconciliation
- Specialisation in events such as dividends, trailer fees and commissions (in charge of the three main clients)
Senior Transfer Agent
State Street Bank Luxembourg
May 2001
to October 2002
- Transaction processing, confirmation & settlement
- Legal steps of authentication of clients in the shareholder registers (AML/KYC)
- Setup and Maintenance of the shareholder registers
- Client Services
- Fund set up
- Writing & implementation of procedures
Transfer Agent Junior
JP Morgan Chase
October 1998
to April 2001
- Orders receipt, process & settlement
- Maintenance of the fund's shareholder registers
- Client Services (handling queries, complaints, requests…)
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Part of the different Transfer Agency services
Advanced
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Proven communication & presentation skills in motivating and stimulating colleagues
Expert
-
Ability to identify training needs by evaluating strengths and weaknesses & translate requirements into trainings
Expert
-
Ability to organize teams or in autonomy in order to achieve objectives
Expert
-
Very good at understanding & reasoning behind key policies, practices and procedures
Expert
-
Excellent level
Advanced
-
Mother tongue
Expert
Establishment of the programs of maintenance of every equipment. Definition of the methods of intervention.Computerised Maintenance Management Systems (GMAO).Staff and supplies management.When the improvement of a system of production is necessary, study equipment to spot the dysfunctions and determine the origin.
Programation and maintenance of programmable robot systems (mechanic, automatism, computing industry, electricity, electronic)
