Case manager Airbnb Plus @ Airbnb — Sofiane Madi

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Resume created on DoYouBuzz

Experiences

Working for the Airbnb Plus community
Working for the French/English market
Handling cases from the beginning till the end I follow up, etc,,,)
Handling important issues by phone + chat
Airbnb Plus request High standard quality service for the Plus department
Using strong soft skills > highly recommended for this specific department
Handling rebookings for emergency issues ( Airbnb or Hotels )
Orienting Plus users through the webpage
Handling refunds and compensations ( CM decision )
Tier 2 profile : Handle T1 case issues ( handover, etc...)