Resolve customers issues resolve customers issues ( entirely, except for material issues ) Support all IOS product ( ipad , ipod , iphone) and MAC product ( macbook, iMac, etc ) Using strong IT skills everyday Using french and English fluently with UK customers Always evolving / continuous trainings / Weekly acknowledge check
Working for a high skills department > Selection Tier 2 profile : Handle T1 case issues ( handover, etc...)
Using sound judgment to make the correct decisions. Delivering a first class, professional customer service. Resolving customer enquiries and complaints. Being the first point of contact with a customer. Providing a comprehensive information service to the public. Ability to resolve the majority of enquiries at first point of contact. Keeping administrative records up to date. Providing excellent customer service. Excellent communication skills.
