IT Analyst @ Caterpillar — Simon Le Blévec

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Resume created on DoYouBuzz

Experiences

Remote support of desktop operating systems and applications including Windows, Lotus Notes, MS Office, AutoCAD, SAP...
Remote support of IT Infrastructure including networks, active directory, Citrix and Unix
Incident Management of High Impact IT issues impacting production
Log, manage, and resolve Help Desk support requests in ticket system efficiently and expeditiously
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Manage and support business processing application