Sofia Silva
Business Management graduate and nearing graduation of Cems Master
Student Consultant - MIM Business Project
Merck Life Science
January 2018
to May 2018
- Standardize the valuation process and remove inconsistencies;
- Ensure that all controllers were operating from a consistent background of financial and excel knowledge;
- Create a repository of easily accessible information for future controllers to access;
Business Analyst
Grupo Casar – São Paulo
February 2017
to July 2017
- Prospecting new clients and dealing with client database;
- Detecting possible frauds of the online payments in the website;
- Helping the marketing department with email-marketing campaigns;
- Sending cold e-mails and doing phone calls / meetings to communicate the company’s value to potential partners;
Commercial Department
ONE CONSTRUCTION - São Paulo
July 2016
to October 2016
- Prospecting new clients and dealing with client database by managing and updating the CRM system in place;
- Exploring new avenues of activity and seeking opportunities that the company could exploit in its bid to develop and grow;
Guest services department “Whatever Whenever”
W Barcelona Hotel
January 2012
to June 2012
- Attending hotel guest’s requests and manage large amounts of incoming calls;
- Preparing special demands of the future guests;
- Handling complaints and providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution;