Sofia Silva
Business Management graduate and nearing graduation of Cems Master
Student Consultant - MIM Business Project
Merck Life Science
January 2018
to May 2018
- Standardize the valuation process and remove inconsistencies;
- Ensure that all controllers were operating from a consistent background of financial and excel knowledge;
- Create a repository of easily accessible information for future controllers to access;
Business Analyst
Grupo Casar – São Paulo
February 2017
to July 2017
- Prospecting new clients and dealing with client database;
- Detecting possible frauds of the online payments in the website;
- Helping the marketing department with email-marketing campaigns;
- Sending cold e-mails and doing phone calls / meetings to communicate the company’s value to potential partners;
Commercial Department
ONE CONSTRUCTION - São Paulo
July 2016
to October 2016
- Prospecting new clients and dealing with client database by managing and updating the CRM system in place;
- Exploring new avenues of activity and seeking opportunities that the company could exploit in its bid to develop and grow;
Guest services department “Whatever Whenever”
W Barcelona Hotel
January 2012
to June 2012
- Attending hotel guest’s requests and manage large amounts of incoming calls;
- Preparing special demands of the future guests;
- Handling complaints and providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
- Word/Power Point/Excel: Advanced
- Acess: Independent
- Portuguese: Native/Mother tongue
- English: Fluent - First Certificate in English (FCE) and IELTS 7.5 Spanish
- Spanish: Upper-Intermediate - DELE
- SEO
- Website opitimization
- Social media marketing
- E-mail marketing
Mestrado Profissional em Gestão Internacional (MPGI) & CEMS
FGV- Fundação Gertúlio Vargas - São Paulo,Brasil
Since July 2016
Exchanges:
September 2017-December 2017: Exchange CEMS semester in ESADEBarcelona, Spain
January 2018-June 2018: Exchange CEMS semester in NUS- Singapore
September 2017-December 2017: Exchange CEMS semester in ESADEBarcelona, Spain
January 2018-June 2018: Exchange CEMS semester in NUS- Singapore
Undergraduate Degree in Management
Católica Porto Business School- Portugal
January 2013
to January 2016
Exchanges:
July 2015: Summer School in ISM University of Management and Economics Lithuania
January 2015-July 2015: Exchange Semester in PUC Rio de Janeiro
July 2014: Summer School in University of Ljubljana, Faculty of Economics - Slovenia
July 2015: Summer School in ISM University of Management and Economics Lithuania
January 2015-July 2015: Exchange Semester in PUC Rio de Janeiro
July 2014: Summer School in University of Ljubljana, Faculty of Economics - Slovenia
BSc in International Hospitality Management & Finance
Les Roches Gruyere – Bluche and Bulle Campus, Switzerland
July 2011
to October 2012