Nationality: South African ID: 8911170322085 Gender:Female Licence Code: Eb
Address: 99 Lilian Ngoyi Street, Johannesburg CBD
I am a self-motivated individual with extensive training and experience in customer retention and services field in inbound and outbound call center environments; in both Long and Short Term Insurance. I have great people skills in that I am relatable, approachable and professional, this aspect is essential for my approach to customer service excellence. I strongly value giving client’s centric experiences; but am also target orientated and thrive under pressure.
Taking inbound calls from clients and ensuring that all information is captured correctly.
Act on customer complaints, cancellations, unpaids or escalation by making and taking phone calls and interacting with customers, to provide an improved customer experience with the focus on retaining the customer.
