Nationality: South African ID: 8911170322085 Gender:Female Licence Code: Eb
Address: 99 Lilian Ngoyi Street, Johannesburg CBD
I am a self-motivated individual with extensive training and experience in customer retention and services field in inbound and outbound call center environments; in both Long and Short Term Insurance. I have great people skills in that I am relatable, approachable and professional, this aspect is essential for my approach to customer service excellence. I strongly value giving client’s centric experiences; but am also target orientated and thrive under pressure.
Act on customer complaints, cancellations, unpaids or escalation by making and taking phone calls and interacting with customers, to provide an improved customer experience with the focus on retaining the customer.
Continuously strive to maintain and enhance product and system knowledge, living up to the customer service expectation while providing sound financial advice (Complying to the FSB).
Ensuring appropriate ownership of the customer retention value chain by providing a professional quality service.
Build and maintain relationships with colleagues, customers, brokers and service providers.
Ensuring accurate and comprehensive data capturing of customer information to safeguard against risk.
Connect, develop rapport, form relationships and ensure positive customer experiences at all times.
Contribute to the achievement of organisational objectives through understanding and delivering the required individual targets (e.g. achieving talk time targets, sales targets etc).
Taking inbound calls from clients and ensuring that all information is captured correctly.
Act on customer complaints, cancellations, unpaids or escalation by making and taking phone calls and interacting with customers, to provide an improved customer experience with the focus on retaining the customer.
