Sibongile Moorosi
Retentions Consultant
34 years old
Professional Status
Unemployed
Available
About Me
Nationality: South African
ID: 8911170322085
Gender:Female
Licence Code: Eb
Address: 99 Lilian Ngoyi Street, Johannesburg CBD
I am a self-motivated individual with extensive training and experience in customer retention and services field in inbound and outbound call center environments; in both Long and Short Term Insurance. I have great people skills in that I am relatable, approachable and professional, this aspect is essential for my approach to customer service excellence. I strongly value giving client’s centric experiences; but am also target orientated and thrive under pressure.
ID: 8911170322085
Gender:Female
Licence Code: Eb
Address: 99 Lilian Ngoyi Street, Johannesburg CBD
I am a self-motivated individual with extensive training and experience in customer retention and services field in inbound and outbound call center environments; in both Long and Short Term Insurance. I have great people skills in that I am relatable, approachable and professional, this aspect is essential for my approach to customer service excellence. I strongly value giving client’s centric experiences; but am also target orientated and thrive under pressure.
Retentions Consultant
1Life
October 2010
to July 2014
Full-time
Dainfern
South Africa
- Act on customer complaints, cancellations, unpaids or escalation by making and taking phone calls and interacting with customers, to provide an improved customer experience with the focus on retaining the customer.
- Continuously strive to maintain and enhance product and system knowledge, living up to the customer service expectation while providing sound financial advice (Complying to the FSB).
- Ensuring appropriate ownership of the customer retention value chain by providing a professional quality service.
- Build and maintain relationships with colleagues, customers, brokers and service providers.
- Ensuring accurate and comprehensive data capturing of customer information to safeguard against risk.
- Connect, develop rapport, form relationships and ensure positive customer
experiences at all times. - Contribute to the achievement of organisational objectives through
understanding and delivering the required individual targets (e.g. achieving talk
time targets, sales targets etc).
Retentions Consultant
Saunderwriters
March 2009
to August 2010
Full-time
Dainfern
South Africa
- Dealing with broker related queries.
- Taking inbound calls from clients and ensuring that all information is captured correctly.
- Act on customer complaints, cancellations, unpaids or escalation by making and taking phone calls and interacting with customers, to provide an improved customer experience with the focus on retaining the customer.
Client Care Consultant
Saunderwriters
January 2009
to July 2009
Randburg
South Africa
- Outbound call to clients to enure that all details captured at sales stage is correct.
- Ensuring that all returned mail is resent to correct addresses.
- Assisting with any queries from clients.
- Build and maintain relationships with colleagues, customers, brokers and service providers.
First Level Regulatory Examination: Representatives
Financial Planning Institute of South Africa
August 2011
to September 2011
RE 1
Learn more
- Inbound and Outbound telephone etiquette trained
- Multi-tasking
- Microsoft Excel, Word and Powerpoint
- As/400 trained
- Information Manager Trained
- Communication skills
- Problem solving
- Conflict resolution
- Resilience
- Customer centricity
- Customer Retention
