An expert in relationship management with a record of success in business development and consultative selling. Extensive knowledge in marketing healthcare services and patient acquisitions. Adaptable, efficient, and timely, in managing accounts while continuously identifying opportunities to build sustainable relationships and exceed customers' needs.
Responsible for establishing and maintaining positive relationships with referral sources, physicians, social workers, to promote all lines of health services.
Gather and organize account-related information and provide input on key customer opportunities. Prioritize accounts per the market sales plan.
Continuously conducts market assessments and develops a comprehensive marketing plan to meet budgetary volume projections.
Present market intelligence and maintain comprehensive working knowledge in the field accounts to drive program enhancements.
Maintain daily activity updates in the CRM system and produce accurate reports as requested by management.
Assist with community events to foster a positive workplace culture and build strong relationships within community.
Present information to referral sources and patients related to clinical care, the hospice philosophy, and insurance requirements to empower them to make knowledgeable decisions.
Manager of Business Development
Grand Canyon Home Health
June 2018
to July 2019
Established excellent working relationships with physicians, case managers, and social workers to develop business, and increase revenue for the company while continuously striving to improve business relations and overall level of service.
Conducted patient pre-admission introductions at referring facilities, promoting the excellent services and company brand.
Worked collaboratively with assigned staff, office managers, and practice staff to coordinate improvement efforts related to overall performance.
Planned, coordinated, and participated in developing marketing initiatives, increasing revenue.
Assisted with employee payroll and processes.
Office Administrator
Almac Pharmaceuticals
January 2016
to July 2018
Tracked and monitored key quality, training, and performance metrics for global groups and drive efforts to improve department performance.
Prepared executive presentations, arranged international travel accommodations, processed expense reports, and annual conferences.
Gathered data and created the quarterly Newsletters to foster effective communication within the global organizations.
Contributed to the commercialization of clinical technology solutions by developing product requirements, product-related operational processes and plans as well as artifacts by working with the Business Owners and Team Leaders.
Office Manager & Global Real Estate Manager
LexisNexis
October 2009
to September 2015
Supervised the office support personnel. Established work assignments and schedules; facilitated interviewing, selecting, and hiring process; administered performance evaluations and staff performance promoting employee growth.
Responsible for the selection of contract services, vendor negotiation of service agreements, and monitoring compliance with standards established within the service agreement.
Developed and shared best practices across the organization, including environmental management, emergency procedures, disaster recovery, and internal move processes.
Successfully managed an expense budget of $2M to a +/-2% variance driving business decisions, actions and results within the operating units per the departments' operating expense and capital budget, while supporting the company's overall strategic and scale objectives.
