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Sherouk Ramzy

Sales Communications & Customer Service Professional

42 years old
Alexandria (21934) Egypt
Professional Status
Employed
Available
About Me
Dynamic and resourceful Business Administration graduate offering a solid academic foundation and progressive background in effective communication, accounting, sales, Customer service, Logistics and latest computer communications technology.

More than 10 years experience in a wide range of Multinational organizations, administrative functions, staff management, and operational oversight to ensure exemplary customer service.

Customer-centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. and develop positive, lasting relationships with key stakeholders. Knowledgeable in corporate finance and accounting concepts as well as organizational communication and general administration. with excellent communications skills in Arabic, English and French.
Resume created on DoYouBuzz
  • Responding to new customer’s inquiries for information about the company products, literature about it, and preforming the necessary demonstrations for them if needed.
  • Working with the clients to develop all the necessary materials needed for their order, including collateral, proposals, letters, etc.
  • Striving to provide the highest levels of customer satisfactions by ensuring all client orders are delivered in full on time (OTIF).
  • Performed Report processing, data entry, and spreadsheets work using Microsoft Office applications.
  • Coordinated meetings, updated calendars, and orchestrated complex schedules.
  • Performed a broad range of administrative functions in support of Sales force.
  • Preparing and sending monthly sales reports to the CRM director & General sales manager.
  • Follow up on invoices and collection cycle
  • Updating Microsoft Dynamics CRM database with prospecting information.
Company Description
Coveris Flexibles Egypt (formerly Kobusch) part of COVERIS group “6th largest packaging company worldwide”.

Coveris specialize in helping FMCG/ CPG business clients with their flexible packaging needs, starting from the design, to production, lamination and printing.
Company website
  • Documenting the flow for customer orders, including filing the new orders, managing the customers communications
  • Preparing export documentations and contacting shipping companies and customer service following up the export shipments till reaching the clients.
  • Organizing sales / clients meetings and taking meetings minutes.
Company website
  • Data entry, preparing the sales and marketing reports needed to follow up on the company sales’ performance on daily, monthly and yearly basis
  • Provide sales rep. with their daily KPI report
  • Preparing any updates required by sales management
  • Organizing the weekly stock report (SKUs flow in/out)
  • Communication with Master foods co (preparing POS and needed reports required from management)
  • Performing all needed secretarial duties
  • Organizing and maintains electronic and hard copy files of the manager’s data and information.
  • Receiving, opening, screening and routing mail; responds to routine inquiries.
  • Answering telephone and screening calls and visitors, referring calls and visitors to appropriate parties.
  • Ordering and maintaining supplies for the manager’s office
  • Assigning work to other clerical staff.