Sherouk Ramzy
Sales Communications & Customer Service Professional
42 years old
Alexandria (21934) Egypt
Professional Status
Employed
Available
About Me
Dynamic and resourceful Business Administration graduate offering a solid academic foundation and progressive background in effective communication, accounting, sales, Customer service, Logistics and latest computer communications technology.
More than 10 years experience in a wide range of Multinational organizations, administrative functions, staff management, and operational oversight to ensure exemplary customer service.
Customer-centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. and develop positive, lasting relationships with key stakeholders. Knowledgeable in corporate finance and accounting concepts as well as organizational communication and general administration. with excellent communications skills in Arabic, English and French.
More than 10 years experience in a wide range of Multinational organizations, administrative functions, staff management, and operational oversight to ensure exemplary customer service.
Customer-centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. and develop positive, lasting relationships with key stakeholders. Knowledgeable in corporate finance and accounting concepts as well as organizational communication and general administration. with excellent communications skills in Arabic, English and French.
Sales communications & Customer Service Specialist
Coveris Flexibles Egypt (Formerly KOBUSCH)
Since October 2009
Full-time
Alexandria
Egypt
- Responding to new customer’s inquiries for information about the company products, literature about it, and preforming the necessary demonstrations for them if needed.
- Working with the clients to develop all the necessary materials needed for their order, including collateral, proposals, letters, etc.
- Striving to provide the highest levels of customer satisfactions by ensuring all client orders are delivered in full on time (OTIF).
- Performed Report processing, data entry, and spreadsheets work using Microsoft Office applications.
- Coordinated meetings, updated calendars, and orchestrated complex schedules.
- Performed a broad range of administrative functions in support of Sales force.
- Preparing and sending monthly sales reports to the CRM director & General sales manager.
- Follow up on invoices and collection cycle
- Updating Microsoft Dynamics CRM database with prospecting information.
Sales Communications & Business Development Director Secretary
KOBUSCH Packaging Egypt
May 2006
to September 2009
Full-time
Alexandria
Egypt
- Documenting the flow for customer orders, including filing the new orders, managing the customers communications
- Preparing export documentations and contacting shipping companies and customer service following up the export shipments till reaching the clients.
- Organizing sales / clients meetings and taking meetings minutes.
Sales Analyst
Quality Foods (Galaxy)
May 2005
to May 2006
Full-time
Alexandria
Egypt
- Data entry, preparing the sales and marketing reports needed to follow up on the company sales’ performance on daily, monthly and yearly basis
- Provide sales rep. with their daily KPI report
- Preparing any updates required by sales management
- Organizing the weekly stock report (SKUs flow in/out)
- Communication with Master foods co (preparing POS and needed reports required from management)
Executive Secretary
MAK for real estate investment
January 2005
to April 2005
Internship
Alexandria
Egypt
- Performing all needed secretarial duties
- Organizing and maintains electronic and hard copy files of the manager’s data and information.
- Receiving, opening, screening and routing mail; responds to routine inquiries.
- Answering telephone and screening calls and visitors, referring calls and visitors to appropriate parties.
- Ordering and maintaining supplies for the manager’s office
- Assigning work to other clerical staff.
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Arabic
Expert
-
English
Expert
-
French
Advanced
-
Windows 9x/2000/Me/XP/ OSX
Expert
-
Microsoft Excel
Advanced
-
Microsoft Outlook
Expert
-
Microsoft Word
Advanced
-
Microsoft Powerpoint
Expert
-
Microsoft Dynamics CRM
Advanced
-
Leadership
Expert
-
Ability to handle pressure
Expert
-
Organization
Expert
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Team work
Expert
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Communication Skills
Expert
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Proactivity
Expert
-
Social Media Marketing
Expert
Strategic Financial Management
Management Theories and Philosophies
Developing the Professional
Business Functions and Processes
Research Methods
Globalization of Logistics and Supply Chain
Strategic Analysis and Planning
Strategy as Practice & Leadership
Management Theories and Philosophies
Developing the Professional
Business Functions and Processes
Research Methods
Globalization of Logistics and Supply Chain
Strategic Analysis and Planning
Strategy as Practice & Leadership
B.Sc. Commerce, Business Administration
Faculty of Commerce, Alexandria University
September 1999
to May 2003
Major: Business Administration
Grade: Good
Grade: Good
