Sr.Operations manager- Help business EMPOWER operations,support&SAAS units.Visionary to take customer success to Vertex. ---- https://in.linkedin.com/in/shashikiranpmp
Let’s work together if we are on a lookout for Innovative and profit oriented “PMP” Certified professional, with 11+ years of experience in Developing and maneuvering Technical Support / Managed services, Hosting support, SAAS, customer success programs. Expertise in setting & managing cross functional teams spread globally in an off & on shore business model.
A people personnel, yet target oriented leader who achieves objectives through interpersonal communications, meticulous planning, proactive management strategy, motivational team dynamics and a network of contacts.
Career Snap:- 1)Transitioned and Setup 3 Pilot Process (1 Service desk & 2 SAAS/managed services projects) . 2)Created and successfully implemented a focused delivery model resulting in 20% Improvement in customer satisfaction and phenomenal change noted in NPS. 3)Lead the team to ramp up capacity to support an 18% growth on demand fueled by new product launches by clients & improved quality, just in time performance delivery. 4)Attained PMP certification in due course aiding me better manage team’s performance by adapting new and disruptive techniques winning the voice of team & client.
Let’s meet & talk if you are on a hunt for like-minded people who believe in "Hire a Character’ & "Train the skill" ethos. Areas of Expertise:- •Operations, Process, project, program management •Forecasting, Strategic & Tactical Planning •Quality Assurance & Control & CPI. Areas Of interest / Improvement:- •Positive EBITDA / Earnings Impact •Revenue / Market share Analysis •Fiscal Management / P&L Accountability PS:- Hold U.S B1 Visa until 2022