Shashi kiran.S
Sr.Operations manager- Help business EMPOWER operations,support&SAAS units.Visionary to take customer success to Vertex. ---- https://in.linkedin.com/in/shashikiranpmp
Operations / People & Business management
Managed/cloud services, Hosting/tech Linux/Win (Plesk) support, SAAS programs
Quality Control & CPI
PMP, ITSM-(Incident/Problem/Change mgmt.)
Forecasting, Strategic & Tactical Planning
44 years old
India
Employed
Open to opportunities
Let’s work together if we are on a lookout for Innovative and profit oriented “PMP” Certified professional, with 11+ years of experience in Developing and maneuvering Technical Support / Managed services, Hosting support, SAAS, customer success programs.
Expertise in setting & managing cross functional teams spread globally in an off & on shore business model.
A people personnel, yet target oriented leader who achieves objectives through interpersonal communications, meticulous planning, proactive management strategy, motivational team dynamics and a network of contacts.
Career Snap:-
1)Transitioned and Setup 3 Pilot Process (1 Service desk & 2 SAAS/managed services projects) .
2)Created and successfully implemented a focused delivery model resulting in 20% Improvement in customer satisfaction and phenomenal change noted in NPS.
3)Lead the team to ramp up capacity to support an 18% growth on demand fueled by new product launches by clients & improved quality, just in time performance delivery.
4)Attained PMP certification in due course aiding me better manage team’s performance by adapting new and disruptive techniques winning the voice of team & client.
Let’s meet & talk if you are on a hunt for like-minded people who believe in "Hire a Character’ & "Train the skill"
ethos.
Areas of Expertise:-
•Operations, Process, project, program management
•Forecasting, Strategic & Tactical Planning
•Quality Assurance & Control & CPI.
Areas Of interest / Improvement:-
•Positive EBITDA / Earnings Impact
•Revenue / Market share Analysis
•Fiscal Management / P&L Accountability
PS:- Hold U.S B1 Visa until 2022
Expertise in setting & managing cross functional teams spread globally in an off & on shore business model.
A people personnel, yet target oriented leader who achieves objectives through interpersonal communications, meticulous planning, proactive management strategy, motivational team dynamics and a network of contacts.
Career Snap:-
1)Transitioned and Setup 3 Pilot Process (1 Service desk & 2 SAAS/managed services projects) .
2)Created and successfully implemented a focused delivery model resulting in 20% Improvement in customer satisfaction and phenomenal change noted in NPS.
3)Lead the team to ramp up capacity to support an 18% growth on demand fueled by new product launches by clients & improved quality, just in time performance delivery.
4)Attained PMP certification in due course aiding me better manage team’s performance by adapting new and disruptive techniques winning the voice of team & client.
Let’s meet & talk if you are on a hunt for like-minded people who believe in "Hire a Character’ & "Train the skill"
ethos.
Areas of Expertise:-
•Operations, Process, project, program management
•Forecasting, Strategic & Tactical Planning
•Quality Assurance & Control & CPI.
Areas Of interest / Improvement:-
•Positive EBITDA / Earnings Impact
•Revenue / Market share Analysis
•Fiscal Management / P&L Accountability
PS:- Hold U.S B1 Visa until 2022
Senior Systems Engineer
Goldman Sachs (contract to hire by H&M LTD)
December 2009
to January 2011
- As an SSE was responsible for advanced technical support on “BES” environment for the entire Firm , on Aruba, cisco phones, desktop’s laptop’s VPN, RSA ace server’s , access points, Citrix, sector zero encryption software etc. During my service, I was a liaison to team in assisting Investment Bankers, Traders, Clients, partners to login to their system’s /Blackberry’s , IPAD and perform day to day activities. The SSE role also transfigures personnel and administrative skills, such as, multi-tasking, project assessment, hiring, performance appraisal, communication and infrastructure facilitation
- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
- Maintain the 2 city mailbox: Salt lake City, U.S.A and Bangalore, India
- Provision/troubleshoot/ maintain: Ace server/desktop/laptop/access issues for share points •
Detailed Description
- Guide and maintain a team of Technical Support Executives
- Handling technical escalation, attending client meeting and technical discussions
- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
- Prepare operational reports and analyze setting forth progress, adverse trends and appropriate recommendations/ conclusions
- Blackberry: Manage/troubleshoot the BES environment for the entire Firm
- Liaison with vendor Vodafone for blackberry, cisco for access points etc
- Provision/troubleshoot/ maintain: Ace server/desktop/laptop/access issues for share points • Provide access/trouble shooting terminal server access related issue- Terminal server
