Shashi kiran.S
Sr.Operations manager- Help business EMPOWER operations,support&SAAS units.Visionary to take customer success to Vertex. ---- https://in.linkedin.com/in/shashikiranpmp
Operations / People & Business management
Managed/cloud services, Hosting/tech Linux/Win (Plesk) support, SAAS programs
Quality Control & CPI
PMP, ITSM-(Incident/Problem/Change mgmt.)
Forecasting, Strategic & Tactical Planning
44 years old
India
Employed
Open to opportunities
Let’s work together if we are on a lookout for Innovative and profit oriented “PMP” Certified professional, with 11+ years of experience in Developing and maneuvering Technical Support / Managed services, Hosting support, SAAS, customer success programs.
Expertise in setting & managing cross functional teams spread globally in an off & on shore business model.
A people personnel, yet target oriented leader who achieves objectives through interpersonal communications, meticulous planning, proactive management strategy, motivational team dynamics and a network of contacts.
Career Snap:-
1)Transitioned and Setup 3 Pilot Process (1 Service desk & 2 SAAS/managed services projects) .
2)Created and successfully implemented a focused delivery model resulting in 20% Improvement in customer satisfaction and phenomenal change noted in NPS.
3)Lead the team to ramp up capacity to support an 18% growth on demand fueled by new product launches by clients & improved quality, just in time performance delivery.
4)Attained PMP certification in due course aiding me better manage team’s performance by adapting new and disruptive techniques winning the voice of team & client.
Let’s meet & talk if you are on a hunt for like-minded people who believe in "Hire a Character’ & "Train the skill"
ethos.
Areas of Expertise:-
•Operations, Process, project, program management
•Forecasting, Strategic & Tactical Planning
•Quality Assurance & Control & CPI.
Areas Of interest / Improvement:-
•Positive EBITDA / Earnings Impact
•Revenue / Market share Analysis
•Fiscal Management / P&L Accountability
PS:- Hold U.S B1 Visa until 2022
Expertise in setting & managing cross functional teams spread globally in an off & on shore business model.
A people personnel, yet target oriented leader who achieves objectives through interpersonal communications, meticulous planning, proactive management strategy, motivational team dynamics and a network of contacts.
Career Snap:-
1)Transitioned and Setup 3 Pilot Process (1 Service desk & 2 SAAS/managed services projects) .
2)Created and successfully implemented a focused delivery model resulting in 20% Improvement in customer satisfaction and phenomenal change noted in NPS.
3)Lead the team to ramp up capacity to support an 18% growth on demand fueled by new product launches by clients & improved quality, just in time performance delivery.
4)Attained PMP certification in due course aiding me better manage team’s performance by adapting new and disruptive techniques winning the voice of team & client.
Let’s meet & talk if you are on a hunt for like-minded people who believe in "Hire a Character’ & "Train the skill"
ethos.
Areas of Expertise:-
•Operations, Process, project, program management
•Forecasting, Strategic & Tactical Planning
•Quality Assurance & Control & CPI.
Areas Of interest / Improvement:-
•Positive EBITDA / Earnings Impact
•Revenue / Market share Analysis
•Fiscal Management / P&L Accountability
PS:- Hold U.S B1 Visa until 2022
Senior Manager Operations
Glowtouch Technlogies
Since July 2012
Mangalore
India
- Reporting to General Manager Operations, My role involves in leading and implementing organizational strategic goals by handling multiple managed services / SaaS / Hosting support projects which include Parallels (Plesk), servInt, and part of IBM projects. In due course I oversee all program management activities including but not limited to New-hire, Training, Operations, people, program, workforce / resource management, capacity planning, transition etc..
- Deliver High Quality consulting services to internal research groups & develop /deploy ground breaking program initiatives across the organization.
- Work closely with senior management V.P Operations to attain the business goal by tweaking methodologies, and provide strategic recommendations for continual improvement. Provided leadership in project/process management, and client relationships to 3 teams having on / off shore model resources: including Assistant Managers, Technical Account managers, Quality Analysts, Team leaders, vendor account managers.
- Effectively manage vendor/client sourcing relationships and excelling on accepted service level agreements.
- Planning Enterprise Portfolio Management include Partnering with business and technology groups to sequence the implementation of projects, and onboarding new ISV to the platform.
- Created and successfully implemented a focused delivery model resulting in 20% Improvement in customer satisfaction and phenomenal change noted in NPS.
- Lead the team to ramp up capacity to support an 18% growth in demand fueled by new product launches by clients and improved quality and on-time delivery performance.
- Served as liaison between Technology, Product Operations, Customer and Enterprise Services in all project stages including initiating, planning and execution.
- This role demands cultivation of human resources and elevating customer satisfaction. This was dramatically possible by increasing employee engagement by developing a team-oriented culture, consistent communication, talent recognition, creation of training and support for the team.
- Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals
- Periodical review support workflow adherence to standards including resource capacity planning.
- Developed and led best practices for cross-functional team having dual line of business by providing direction on technology / corrective actions.
Detailed Description
- Oversee short and long-term financial and managerial reporting
- Developed plans for managing/retaining talent inside organization and for improving leadership strength and stability.
