Shashi kiran.S
Sr.Operations manager- Help business EMPOWER operations,support&SAAS units.Visionary to take customer success to Vertex. ---- https://in.linkedin.com/in/shashikiranpmp
Operations / People & Business management
Managed/cloud services, Hosting/tech Linux/Win (Plesk) support, SAAS programs
Quality Control & CPI
PMP, ITSM-(Incident/Problem/Change mgmt.)
Forecasting, Strategic & Tactical Planning
44 years old
India
Employed
Open to opportunities
Let’s work together if we are on a lookout for Innovative and profit oriented “PMP” Certified professional, with 11+ years of experience in Developing and maneuvering Technical Support / Managed services, Hosting support, SAAS, customer success programs.
Expertise in setting & managing cross functional teams spread globally in an off & on shore business model.
A people personnel, yet target oriented leader who achieves objectives through interpersonal communications, meticulous planning, proactive management strategy, motivational team dynamics and a network of contacts.
Career Snap:-
1)Transitioned and Setup 3 Pilot Process (1 Service desk & 2 SAAS/managed services projects) .
2)Created and successfully implemented a focused delivery model resulting in 20% Improvement in customer satisfaction and phenomenal change noted in NPS.
3)Lead the team to ramp up capacity to support an 18% growth on demand fueled by new product launches by clients & improved quality, just in time performance delivery.
4)Attained PMP certification in due course aiding me better manage team’s performance by adapting new and disruptive techniques winning the voice of team & client.
Let’s meet & talk if you are on a hunt for like-minded people who believe in "Hire a Character’ & "Train the skill"
ethos.
Areas of Expertise:-
•Operations, Process, project, program management
•Forecasting, Strategic & Tactical Planning
•Quality Assurance & Control & CPI.
Areas Of interest / Improvement:-
•Positive EBITDA / Earnings Impact
•Revenue / Market share Analysis
•Fiscal Management / P&L Accountability
PS:- Hold U.S B1 Visa until 2022
Expertise in setting & managing cross functional teams spread globally in an off & on shore business model.
A people personnel, yet target oriented leader who achieves objectives through interpersonal communications, meticulous planning, proactive management strategy, motivational team dynamics and a network of contacts.
Career Snap:-
1)Transitioned and Setup 3 Pilot Process (1 Service desk & 2 SAAS/managed services projects) .
2)Created and successfully implemented a focused delivery model resulting in 20% Improvement in customer satisfaction and phenomenal change noted in NPS.
3)Lead the team to ramp up capacity to support an 18% growth on demand fueled by new product launches by clients & improved quality, just in time performance delivery.
4)Attained PMP certification in due course aiding me better manage team’s performance by adapting new and disruptive techniques winning the voice of team & client.
Let’s meet & talk if you are on a hunt for like-minded people who believe in "Hire a Character’ & "Train the skill"
ethos.
Areas of Expertise:-
•Operations, Process, project, program management
•Forecasting, Strategic & Tactical Planning
•Quality Assurance & Control & CPI.
Areas Of interest / Improvement:-
•Positive EBITDA / Earnings Impact
•Revenue / Market share Analysis
•Fiscal Management / P&L Accountability
PS:- Hold U.S B1 Visa until 2022
IT Engineer- I
Fair Isaac Software (India) Pvt. Ltd.
February 2009
to November 2009
- This role diversified my skills and gave me extensive practical experience of working with computers, Infrastructure and resolving any support issues. During my service I was exposed to the fields of asset management, infrastructure management, vendor management, service maintenance and back-up maintenance. The role gave me an ability to administer and control the operations.
Detailed Description
- Working knowledge on Windows 2003, XP, Vista OS. MS office
- Hands on experience on handling active directory like creation, deletion and configuring Active Directory accounts, group policies and security settings on AD and exchange 2003, & VPN, (RSA) ACE server issues.
- Liaison with Server Group for outage schedules to loading patches as a part of server management.
- Asset Management: Developed IT equipment inventory count, track machines procured under STPI/Tax paid
- Planned and deployed IT infrastructure – Desktop/Laptop/Server, using HP ITSM • Infrastructure Management:- Responsible for checking of Network IT-Security / polycom /Network ports/printers/Avaya Phones / Projectors/security concepts
- Backup Maintenance: Expertise on Desktop Backup technology– Iron Mountain Connected Data Protector
- Vendor Management: Liaison with service Providers in case of incident reported in infrastructure equipment
- Maintained Invoices related but not limited to Legal issues, ordering and maintaining records from multiple IT Vendor
