Sr.Operations manager- Help business EMPOWER operations,support&SAAS units.Visionary to take customer success to Vertex. ---- https://in.linkedin.com/in/shashikiranpmp
Let’s work together if we are on a lookout for Innovative and profit oriented “PMP” Certified professional, with 11+ years of experience in Developing and maneuvering Technical Support / Managed services, Hosting support, SAAS, customer success programs. Expertise in setting & managing cross functional teams spread globally in an off & on shore business model.
A people personnel, yet target oriented leader who achieves objectives through interpersonal communications, meticulous planning, proactive management strategy, motivational team dynamics and a network of contacts.
Career Snap:- 1)Transitioned and Setup 3 Pilot Process (1 Service desk & 2 SAAS/managed services projects) . 2)Created and successfully implemented a focused delivery model resulting in 20% Improvement in customer satisfaction and phenomenal change noted in NPS. 3)Lead the team to ramp up capacity to support an 18% growth on demand fueled by new product launches by clients & improved quality, just in time performance delivery. 4)Attained PMP certification in due course aiding me better manage team’s performance by adapting new and disruptive techniques winning the voice of team & client.
Let’s meet & talk if you are on a hunt for like-minded people who believe in "Hire a Character’ & "Train the skill" ethos. Areas of Expertise:- •Operations, Process, project, program management •Forecasting, Strategic & Tactical Planning •Quality Assurance & Control & CPI. Areas Of interest / Improvement:- •Positive EBITDA / Earnings Impact •Revenue / Market share Analysis •Fiscal Management / P&L Accountability PS:- Hold U.S B1 Visa until 2022
This role diversified my skills and gave me extensive practical experience of working with computers, Infrastructure and resolving any support issues. During my service I was exposed to the fields of asset management, infrastructure management, vendor management, service maintenance and back-up maintenance. The role gave me an ability to administer and control the operations.
Detailed Description
Working knowledge on Windows 2003, XP, Vista OS. MS office
Hands on experience on handling active directory like creation, deletion and configuring Active Directory accounts, group policies and security settings on AD and exchange 2003, & VPN, (RSA) ACE server issues.
Liaison with Server Group for outage schedules to loading patches as a part of server management.
Asset Management: Developed IT equipment inventory count, track machines procured under STPI/Tax paid
Planned and deployed IT infrastructure – Desktop/Laptop/Server, using HP ITSM • Infrastructure Management:- Responsible for checking of Network IT-Security / polycom /Network ports/printers/Avaya Phones / Projectors/security concepts
Backup Maintenance: Expertise on Desktop Backup technology– Iron Mountain Connected Data Protector
Vendor Management: Liaison with service Providers in case of incident reported in infrastructure equipment
Maintained Invoices related but not limited to Legal issues, ordering and maintaining records from multiple IT Vendor