Sr.Operations manager- Help business EMPOWER operations,support&SAAS units.Visionary to take customer success to Vertex. ---- https://in.linkedin.com/in/shashikiranpmp
Let’s work together if we are on a lookout for Innovative and profit oriented “PMP” Certified professional, with 11+ years of experience in Developing and maneuvering Technical Support / Managed services, Hosting support, SAAS, customer success programs. Expertise in setting & managing cross functional teams spread globally in an off & on shore business model.
A people personnel, yet target oriented leader who achieves objectives through interpersonal communications, meticulous planning, proactive management strategy, motivational team dynamics and a network of contacts.
Career Snap:- 1)Transitioned and Setup 3 Pilot Process (1 Service desk & 2 SAAS/managed services projects) . 2)Created and successfully implemented a focused delivery model resulting in 20% Improvement in customer satisfaction and phenomenal change noted in NPS. 3)Lead the team to ramp up capacity to support an 18% growth on demand fueled by new product launches by clients & improved quality, just in time performance delivery. 4)Attained PMP certification in due course aiding me better manage team’s performance by adapting new and disruptive techniques winning the voice of team & client.
Let’s meet & talk if you are on a hunt for like-minded people who believe in "Hire a Character’ & "Train the skill" ethos. Areas of Expertise:- •Operations, Process, project, program management •Forecasting, Strategic & Tactical Planning •Quality Assurance & Control & CPI. Areas Of interest / Improvement:- •Positive EBITDA / Earnings Impact •Revenue / Market share Analysis •Fiscal Management / P&L Accountability PS:- Hold U.S B1 Visa until 2022
Dealing with Aspect dialer related & Database problems. Dealt with Various remote connectivity/monitoring tools like VNC, ,LOGmein, PC Anywhere, ASRA(webex),windows terminal etc…
Collection of logs and installation of cod mod respectively, connectivity tests etc.
Updating in various process related tools and worked on server 2003. Handle escalations