My name is Shafira Saravina and I am 25 years old. I graduated from Industrial Engineering Department, Faculty of Industrial Technology, Institut Teknologi Sepuluh Nopember (ITS) with GPA 3,16. I’m good at communicating with people. I always thrilled to make connection with other people. I have a great skill at presenting and have a good comprehendsion in English. Furthermore, I have a passion at writing and I am a fast learner, responsible, honest and easy going. I also a kind of person who can work independently or as part of a team. I am focused, hard worker, and loyal.
Lead a team consists of administration staffs and customer service officers to achieve customer satisfaction and good administrative system. Plan, control, and responsible for service strategies in accordance with company policy to provide satisfactory services to customers.
Lead a team consists of administration staffs and customer service officers, and also credit commitee to achieve customer satisfaction, good administrative system and good credit approval quality. Responsible for planning and controlling service strategies in accordance with company policy to provide satisfactory services to customers.
Company Description
Toyota Astra Finance is a jointly controlled entity with 50% ownership by both Astra and Toyota Financial Services Corporation. Toyota Astra Finance plays a critical role in providing financial support for Toyota’s vehicles in Indonesia.
Lead a team consists of administration staffs and customer service officers to achieve customer satisfaction and good administrative system. Plan, control, and responsible for service strategies in accordance with company policy to provide satisfactory services to customers.
The 9-month program preparation to become company's operational leader. The participant have to show excellent qualities in learning, planning, leading, and execution to be qualified to join the program.
Company Description
Toyota Astra Finance is a jointly controlled entity with 50% ownership by both Astra and Toyota Financial Services Corporation. Toyota Astra Finance plays a critical role in providing financial support for Toyota’s vehicles in Indonesia.
During a month, I worked on HSE and Quality Assurance Department. I have completed Hazard Identification, Risk Assessment and Determining Control (HIRADC) in order to get qualified for OHSAS and ISO.
