SEIF KRAIEM
CONSEILLER EN DEVELOPPEMENT DES AFFAIRES ENTREPRISES
Professional Status
Employed
Available
About Me
Holding a Master in Business Management degree, I am by nature accurate, precise, and detail-oriented, I do handle an ample variety of tasks that require attention to details, applying knowledge and specialized experience. Furthermore, I am a sales and customer oriented person who can acquire a lot of technical information and share it in a persuasive and positive way.
Master in Business Management (Marketing)
Mediterranean School of Business
September 2011
to August 2013
Accredited by the Association of Master of Business Administration London.
English Litterature, Language, and Civilizations (US& GB)
CONSEILLER EN DEVELOPPEMENT DES AFFAIRES ENTREPRISES
Desjardins
Since October 2021
Montréal
Canada - Québec
- Conseil aux membres et clients à l’égard des solutions, produits et services spécialisés offert par Desjardins.
Prise en charge, prospection, sollicitation, développement et maintien de la relation d’affaires auprès des membres et clients
Analyse des besoins des membres et clients, élaboration et mise en œuvre de solutions adaptées ( Financement, Epargne, Protections...)
Veille a l'atteinte et dépassement des objectifs qualitatifs ainsi que quantitatifs (Dépassement des objectifs de ventes des le premiers mois en poste)
Business Account Manager
Hewlett-Packard Entreprise
February 2015
to July 2016
Full-time
Barcelona
Spain
- Managing the Western, Northern & Central French Speaking African region
- Managing a portfolio of diverse Small and Medium Businesses
- Detecting and converting opportunities into revenue
- Providing customers with consultancy and assistance to better achieve their business goals
- Presenting and Selling HP solutions (Networking / Servers / Storage / Services)
- Collaborating with teams on several levels: internal / external / National & International to provide excellent B2B service
Career Center Manager
Mediterranean School of Business
March 2014
to February 2015
Full-time
Tunis
Tunisia
- Developed and managed all content related to the career office: helped promote and develop marketing activities (updating website, catalogs, career guide for professionals, developing career related brochures and promotional materials, radio campaign: Mosaique FM, Shems FM).
- Presented and sold MSB programs: EMBA, MBM, Bachelors in Business Administration, PAGE…
- Prepared annual statistics on student placements.
- Developed and organized workshops in the full-time programs.
- Developed relationships with Business partners & created new partnerships with multinationals (Unilever, ReKrute, Ooredoo…)
- Developed Job/internship placements in a Business-University partnership framework.
- Being in tune with the needs of the job market to propose adjustments to MSB programs. (Market research, interviews (top executives, directors), questionnaires, satisfaction etc.).
- Participated in education fairs / events (salon Perspectives, , promotion of programs, attracted new candidates.
- Achieved excellent customer service and supported proactively responding to client queries and advising them (students, parents, potential candidates, professionals)
- Assisted students during their internship process: guidance, advice, follow up.
- Communication & Networking
Sales
Private
January 2004
to February 2015
Freelancer
Tunis
Tunisia
- Initiated my own business within sales, thus I managed to create a respectful client portfolio, to whom I offered several products on demand: High-Tech products.
- In the field generating sales on a daily basis.
- Interacted with customers regularly to gain feedback on quality and service effectiveness.
- Maintained strong and cordial relationships with my customers.
- Provided excellent customer service: ensured customer satisfaction, and loyalty.
Marketing and Product development Manager
Facenet Consulting
March 2013
to July 2013
Internship
Tunis
Tunisia
- Support of a software development team in the process of product development.
- Responsible for developing and investigating consumers' perceptions and attitudes to understand the needs and thus obtain some key recommendations that would help Facenet bring a product that meets consumer expectations and insure a competitive advantage that could distinguish it from the competition.
- Contribution to the product development process by making samples of the application (graphical interfaces) and technical tasks (Algorithms, functional tools ...).
Account Manager
Banque Internationale Arabe de Tunisie
September 2012
to October 2012
Internship
Sousse
Tunisia
- Detection of customer needs and proposal of financing solutions
- Study of credit applications and risk assessment
- Realization of certain back office operations
- Update commercial files
- Promotion and sale of personal banking products and services
- Negotiation and customer relationship
Orange France Telecom IT Advisor
Téléperformance
August 2008
to May 2009
Full-time
Sousse
Tunisia
- • Anticipating customer needs and responding to expectations
• Solving conflict and emergencies with clients
• Technical assistance, advice, repairs related to the services offered by Orange and France Telecom to customers: Internet, Cable TV, Mobile Phones ...
Sales Coordinator
Private Business
September 2007
to December 2007
Sousse
Tunisia
- Helped and advised customers, provided them with recommendations, sold products and services
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Consumer Behavior
Expert
-
Marketing Strategy
Advanced
-
Customer service
Expert
-
Conflict Management
Advanced
-
Account Management
Advanced
-
Negotiation
Expert
-
Team Work
Expert
-
Excellent communicator
Expert
-
Public relations & Networking
Expert
-
Persuasive
Advanced
-
French
Expert
-
English
Expert
-
Arabic
Expert
-
Microsoft Office
Expert
-
Microsoft Windows / Linux / Android
Expert
-
Hardware et Software
Expert
-
SPSS
Intermediate
-
Oracle
Intermediate
-
Adobe Photoshop
Advanced
-
CRM
Good
-
Sales force
Expert
