Highly skilled engineer with a passion for network solutions to bring further user added value, I played soon with core solutions in the emerging voice over IP market. Experienced technical manager in professional services, meeting expectations and creating confidence is a leitmotiv. Applying strong technical skills and interest in business to get involved in transversal mission in fast paced environment, open and ready for a position within a forward-thinking company where I can excel.
Led customers platforms roll out in EMEA within 2 or 3 people teams or third party integrators (hardware installations and software configurations in customer premises and data centers)
Delivered training to integrators : Italtel/IT, HP/FR, Alcatel/FR, Contactel/CZ, Lirex/BU
In time delivery of residential and business platforms for Alpi/ES, IpKoNet/HR, Jordan Telecom/JO
Crisis reestablishment : Lyse/NO (stability issues in production analysis and fix in 2 months), Orange-MaLigneVisio/FR (Project hand over with 4 months delay, team reorganization and delivery six month later with only 1 month overdue)
Detailed Description
Managed technical workshops, discuss customer service requirements and business cases, adjust purchase offer
Acted as an interface with R&D, product management, sales and customers : explain, adapt, and give confidence
Trained customers and managed Factory and/or Site Acceptances Tests
Acted as an interface with R&D, product management, sales and customers : explain, adapt, and give confidence
Designed solution architectures (hardware and logical) and produced project and technical documentation
Managed studies and third parties Interoperability tests (CPE, OSS / BSS, interconnection with other carriers networks)
Developed hot backup-restore and remote platform cloning (Linux scripting : Bash, AWK, file systems expertise)