Highly skilled engineer with a passion for network solutions to bring further user added value, I played soon with core solutions in the emerging voice over IP market. Experienced technical manager in professional services, meeting expectations and creating confidence is a leitmotiv. Applying strong technical skills and interest in business to get involved in transversal mission in fast paced environment, open and ready for a position within a forward-thinking company where I can excel.
Public key account : Ville de Lyon - installed base : 500 switches, 900 MS/Lx/Aix servers, 130 applications for 15k users, 5k workstations, 3500 IP phones and others
Audit and support during handover of a complete third-party maintenance ownership on business applications and IT infrastructures (team of 7 people)
Project management: handling customer requests, processing effort estimations and planning, leading 7 technical project managers for 32 projects initialisation
Detailed Description
1st and 2nd level ToIP support : Skype, Sonus, Genesys, Nice
