Sebastien Desgranges
Technical Project Manager
Saint Priest (69800) France
Professional Status
Consultant
Open to opportunities
About Me
Highly skilled engineer with a passion for network solutions to bring further user added value, I played soon with core solutions in the emerging voice over IP market. Experienced technical manager in professional services, meeting expectations and creating confidence is a leitmotiv. Applying strong technical skills and interest in business to get involved in transversal mission in fast paced environment, open and ready for a position within a forward-thinking company where I can excel.
Technical Account Manager (Orange account)
Comverse - NetCentrex
July 2005
to February 2009
- Close to the Project Director, I led teams (from 2 to 12 people) to manage any purposes from validation to deployment or upgrade migrations on NetCentrex platforms in Orange group (worldwide).
- 3 new production platforms (100k business users each) and 1 Disaster Recovery Platform.
- 12 features upgrades were validated and performed, 70 fix packs were applied in 3 years.
- 20 platforms were tracked in configuration management (production, customer labs, internal labs).
- Business solutions were mainly licenced by enterpises sites count : 10k Centrex Sites + 20k Business Trunk Sites were deployed.
Detailed Description
- Managed technical activities, contributed in prioritizing and scheduling, controlled execution (PMI processes application)
- Provided expertise in change request studies (anticipation, technical design, rollout process, effort estimation, planning)
- Qualified tickets, prepared answers and fixes (CRM follow-up and team assignments) with strict configuration management
- Managed technical risks ; issued acceptance reports ;
- Technical customer referent on production crisis
Company Description
Orange deployed 5 million residential (Livebox) users on 5 platforms of 1 million residential lines with 99.999% availability.
5 Business solution platforms to support 100k users each.
5 Business solution platforms to support 100k users each.
